As your customer base grows or when they adopt new messaging trends, you want to be on an agile and open cloud contact center platform that can add these channels as simply as your customers can download an app on their mobile device. Learn more:
My mom and sister are representative of the modern consumers. My mom is the goldilocks mobile device user. My sister, on the other hand, uses her smartphone to search, engage, and acquire goods.
The idea behind Amazon Alexa is to remove the friction of manipulating and managing our ever-growing set of devices that drive our connected lives, and let our voices drive our every wish.
