This year marks the 25th Anniversary of Enterprise Connect, an event that gathers the most qualified technology professionals and business decision-makers in one place focused specifically on contact center and general customer service tools. In honor of this milestone, Five9 has pulled together 25 key stages in the evolution of contact center technology, and what we expect the next significant advancements to be.
Part Five: The Next Generation
The communications revolution began over a century and a half ago when Samuel Morse sent the first telegraph message, from Washington D.C. to Baltimore, Maryland. A little more than a century after that, telephones were up and running with ACD technology, making the concept of a call center possible. The evolution of the contact center has come quite a ways since then, and there are no signs of stopping. In the last chapter of this five part series we are taking a look at 2006 and beyond.
Don't forget to tell us what you think or remind us of any milestones we may have forgotten!
What's next for the contact center? Less complexity, more control. Hello cloud. Balance your need to contain costs and still maintain a great customer experience by leveraging the cloud for your contact center: