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Five9 — a VoIP-based alternative to traditional call center telephony
The Trusted Market Leader
Five9 provides the leading on-demand software for inbound, outbound and auto-dialing call centers. Because our solution is VoIP-based, all that's required for your agents are PCs and a broadband connection. Your agents can be located anywhere in the world and the Five9 system is so easy to set-up and use, your call center can be up and running in hours.
The Benefits of VoIP for Call Centers
For years, call centers recognized the promising benefits of VoIP technology: lower telecommunications costs, fewer maintenance headaches, and easier integration between voice and data applications. Now, those benefits are truly achievable and call centers are rapidly migrating to voice over IP to further streamline their operations. Five9 allows you to make the move to VoIP on your terms, using either a VoIP gateway or the built-in Agent Softphone based on SIP (Session-Initiation Protocol, the leading standard for VoIP communications). As a result, no phone lines are required for users and there are no long distance fees between users and the system, leading to a significant reduction in operational costs.
For More Information About VoIP
Download our technology brief covering five myths about hosted call centers and VoIP telephony.
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Calculate Your Call Center ROI
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