Recent Updates

The twenty latest news items and free resources that have been posted on this site.

Five9 Receives 2009 Product of the Year Award from Internet Telephony Magazine Award February 15, 2010 Internet Telephony® magazine (www.itmag.com) has named the Five9 Cloud Computing Platform for Call Centers as a recipient of the 2009 Product of the Year award.
Five9 Receives 2009 Product of the Year Award from Customer Interaction Solutions Magazine Award January 26, 2010 Customer Interaction Solutions® magazine (www.cismag.com) has named the Five9 Cloud Computing Platform for Call Centers as a recipient of the 2009 Product of the Year award.
Five9 Release 7.3 Overview Presentation September 24, 2009 Watch this quick, five-minute release overview that describes the latest additions to the Virtual Call Center Suite.
Virtual Call Center Suite Demo Presentation August 17, 2009 This Flash-based presentation provides an in-depth demonstration of Five9's hosted call center and predictive dialer software.
Opportunities for CCOS Vendors in Business Process Outsourcing (Strategic Focus) White Paper June 17, 2009 Contact center outsourcing vendors are suffering margin pressure and the economic downturn threatens volumes forcing them to find new revenue streams in adjacent business processes. At the same time, their clients are looking to save money by consolidating vendors. This theme aims to identify trends in BPO convergence, providing outsourcers with the knowledge they need to integrate front-office offerings with back-office processes.
The Rise of Outbound Applications in an Economic Recession (Strategic Focus) White Paper June 17, 2009 Outbound interactive voice response (IVR) is the next generation outbound communication technology being adopted by enterprises today. As cost pressures rise in the uncertain economy and enterprises look to decrease call volumes, outbound IVR represents a tremendous area of growth over the next five years. This report will look at the tactical and strategic opportunities for vendors and enterprises in a down economy and focus on the applications being deployed for outbound solutions.
Market Share Insight: The Contact Center Universe 2008 White Paper June 17, 2009 This Executive Presentation provides the reader with a concise, in-depth and comprehensive view of Datamonitor's contact center market share analysis.
2009 Trends to Watch: Contact Center Markets and Technologies White Paper June 17, 2009 Technology markets are changing fast. This brief is essential reading for you to identify and track the key forces shaping the prospects for your business. In this piece, Datamonitor’s senior analyst specializing in Contact Center Markets and Technologies will outline the changes in your market, explain which trends will have the biggest impact, and highlight who will benefit from the fast-paced developments in contact center technology.