Recent Updates

The twenty latest news items and free resources that have been posted on this site.

Call Center Outsourcer TMone Achieves Unprecedented Growth by Leveraging Integrated Cloud Computing Solutions from Five9 and Salesforce.com Press Release June 22, 2009
2009 Trends to Watch: Contact Center Markets and Technologies White Paper June 17, 2009 Technology markets are changing fast. This brief is essential reading for you to identify and track the key forces shaping the prospects for your business. In this piece, Datamonitor’s senior analyst specializing in Contact Center Markets and Technologies will outline the changes in your market, explain which trends will have the biggest impact, and highlight who will benefit from the fast-paced developments in contact center technology.
Market Share Insight: The Contact Center Universe 2008 White Paper June 17, 2009 This Executive Presentation provides the reader with a concise, in-depth and comprehensive view of Datamonitor's contact center market share analysis.
2009 Trends to Watch: Contact Center Outsourcing and Services White Paper June 17, 2009 Technology markets are changing fast. This brief is essential reading for you to identify and track the key forces shaping the prospects for your business. In this piece, Datamonitor’s senior analyst specializing in contact center outsourcing will outline the changes in your market, explain which trends will have the biggest impact, and highlight who will benefit fromthe fast-paced developments in outsourced contact center services.
Opportunities for CCOS Vendors in Business Process Outsourcing (Strategic Focus) White Paper June 17, 2009 Contact center outsourcing vendors are suffering margin pressure and the economic downturn threatens volumes forcing them to find new revenue streams in adjacent business processes. At the same time, their clients are looking to save money by consolidating vendors. This theme aims to identify trends in BPO convergence, providing outsourcers with the knowledge they need to integrate front-office offerings with back-office processes.
The Rise of Outbound Applications in an Economic Recession (Strategic Focus) White Paper June 17, 2009 Outbound interactive voice response (IVR) is the next generation outbound communication technology being adopted by enterprises today. As cost pressures rise in the uncertain economy and enterprises look to decrease call volumes, outbound IVR represents a tremendous area of growth over the next five years. This report will look at the tactical and strategic opportunities for vendors and enterprises in a down economy and focus on the applications being deployed for outbound solutions.
Five9 Announces General Availability of its New Release of On-Demand Call Center Software Press Release May 21, 2009
Five9 Release 7.2 Overview Presentation May 21, 2009 Watch this quick, five-minute release overview that describes the latest additions to the Virtual Call Center Suite.
Five9 Receives 2008 Communications Solutions Product of the Year Award from Technology Marketing Corporation (TMC) Award May 19, 2009 Technology Marketing Corporation (TMC) has named the Five9 Virtual Call Center Suite as a recipient of the 2008 Communications Solutions Product of the Year Award
Five9 Receives 2008 Communications Solutions Product of the Year Award Press Release May 19, 2009
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Five9 Integration With NetSuite Overview Presentation April 09, 2009 Watch this twelve-minute overview of the Five9 Integration With NetSuite
Five9 Receives 2009 CRM Excellence Award from Customer Interaction Solutions Magazine Award April 07, 2009 Customer Interaction Solutions® magazine (www.cismag.com) has named the Five9 Virtual Call Center Suite as a recipient of a 2009 CRM Excellence Award.
Five9 Receives 2009 CRM Excellence Award from Customer Interaction Solutions Magazine Press Release April 07, 2009
Seton Hall University Leverages Five9’s On-Demand Call Center Software to Provide Innovative Insights into Topical Sports Issues and Ethics Press Release March 23, 2009
Five9 Uses SuiteCloud to Extend NetSuite Business Management System to Call Centers Press Release March 19, 2009
Five9 and Leads360 Bring Integrated On-Demand Predictive Dialer and Lead Management Solutions to Sales Professionals Press Release February 23, 2009
Five9 On-Demand Call Center Software named 2008 Call Center Suite ‘Product of the Year’ by SearchCRM.com Press Release January 21, 2009
Five9 Announces General Availability of its New Release of On-Demand Call Center Software Press Release January 19, 2009
New Workforce Optimization Tool Offers Increased Productivity and Cost Savings Benefits for Five9 Clients Press Release January 19, 2009