Recent Updates

The twenty latest news items and free resources that have been posted on this site.

Hi-Rez Studios Deploys On-Demand Call Center Software from Five9 and RightNow CX to Support Debut of Massive Multiplayer Online Spy-Fi Game Global Agenda Press Release March 15, 2010
Five9 Receives Internet Telephony® Magazine's Twelfth Annual Product of the Year Award Press Release February 22, 2010
Five9 Receives 2009 Product of the Year Award from Internet Telephony Magazine Award February 15, 2010 Internet Telephony® magazine (www.itmag.com) has named the Five9 Cloud Computing Platform for Call Centers as a recipient of the 2009 Product of the Year award.
Five9 Receives 2009 Product of the Year Award Presented by Customer Interaction Solutions® Magazine Press Release February 08, 2010
Five9 Receives 2009 Product of the Year Award from Customer Interaction Solutions Magazine Award January 26, 2010 Customer Interaction Solutions® magazine (www.cismag.com) has named the Five9 Cloud Computing Platform for Call Centers as a recipient of the 2009 Product of the Year award.
Internet Brands Selects Five9 to Drive Customer Service Excellence for Leading Online Auto Resources Press Release January 18, 2010
Vialinx Switches to Five9 On-Demand Blended Call Center Software and Increases Sales Productivity by 30% Press Release December 15, 2009
Veteran Call Center Software Executive Joins Five9 as Senior Vice President of Enterprise Sales Press Release December 14, 2009
NTI Selects Five9’s Market Leading On-Demand Call Center Software as Platform for Delivering Virtual Call Center Staffing Solutions for Work-at-Home Call Center Market Press Release December 03, 2009
Five9 Partners With Bluewolf to Provide Cloud Integration Services for Call Centers Press Release November 17, 2009
Five9 Announces Industry-First Cloud Computing Platform for Call Centers Press Release October 05, 2009
Five9 Announces New Release of On-Demand Call Center Software Integrated with Leading On-Demand CRM Solutions Press Release October 05, 2009
Five9 Release 7.3 Overview Presentation September 24, 2009 Watch this quick, five-minute release overview that describes the latest additions to the Virtual Call Center Suite.
Five9 Certifies its Next-Generation On-Demand Call Center Software Suite for Salesforce.com AppExchange Press Release September 15, 2009
Virtual Call Center Suite Demo Presentation August 17, 2009 This Flash-based presentation provides an in-depth demonstration of Five9's hosted call center and predictive dialer software.
Call Center Outsourcer TMone Achieves Unprecedented Growth by Leveraging Integrated Cloud Computing Solutions from Five9 and Salesforce.com Press Release June 22, 2009
Opportunities for CCOS Vendors in Business Process Outsourcing (Strategic Focus) White Paper June 17, 2009 Contact center outsourcing vendors are suffering margin pressure and the economic downturn threatens volumes forcing them to find new revenue streams in adjacent business processes. At the same time, their clients are looking to save money by consolidating vendors. This theme aims to identify trends in BPO convergence, providing outsourcers with the knowledge they need to integrate front-office offerings with back-office processes.
The Rise of Outbound Applications in an Economic Recession (Strategic Focus) White Paper June 17, 2009 Outbound interactive voice response (IVR) is the next generation outbound communication technology being adopted by enterprises today. As cost pressures rise in the uncertain economy and enterprises look to decrease call volumes, outbound IVR represents a tremendous area of growth over the next five years. This report will look at the tactical and strategic opportunities for vendors and enterprises in a down economy and focus on the applications being deployed for outbound solutions.
Market Share Insight: The Contact Center Universe 2008 White Paper June 17, 2009 This Executive Presentation provides the reader with a concise, in-depth and comprehensive view of Datamonitor's contact center market share analysis.
2009 Trends to Watch: Contact Center Markets and Technologies White Paper June 17, 2009 Technology markets are changing fast. This brief is essential reading for you to identify and track the key forces shaping the prospects for your business. In this piece, Datamonitor’s senior analyst specializing in Contact Center Markets and Technologies will outline the changes in your market, explain which trends will have the biggest impact, and highlight who will benefit from the fast-paced developments in contact center technology.