Call Center Case Studies

Five9 world-class virtual call centers span customers on five continents in many industry sectors. Our customer success stories highlight examples of how our customers are applying Five9 solutions in their specific organizations to deliver excellent customer service and strong business results. You will find our collection of case studies demonstrate versatility, innovation, and positive impact on revenue and expense whether the call center operation uses agents at home, onshore, or offshore.

Read one of our customer success stories today.

ALVA Pacific

Alva Pacific Franchise Corp. uses Five9 to turn internet cafes into profitable night-time call centers.

American Ramp Company

Skatepark Leader American Ramp Company Boosts Productivity, Efficiency, and Cost Savings in Record Time with Five9

Bitstop Network Services

Bitstop Network Services expands product line and increases profits quickly with Five9.

Channel Blend

Channel Blend, LLC, a provider of outsourced services, taps rural talent pool to build multi-location call centers with Five9.

Debt Procurement Corporation

Debt Procurement Corporation uses Five9 to keep costs low, enter new markets, and improve effectiveness.

Emerald Mortgage

Emerald Mortgage turns to Five9 to accelerate lead generation and ensure quality customer service.

First Funds

FirstFunds increases agent talk time by 400% with an integrated Five9 call center and CRM solution.

Etelint Consulting

Etelint Consulting uses Five9's on-demand solution to support their customer SLAs and achieve cost savings with VoIP.

Kingsdale Shareholder Services

Kingsdale Shareholder Services enlists Five9 to double call volume and number of customers in one year.

North American Handico

North American Handico takes advantage of Five9 solution’s ease-of-use, affordability and flexibility to provide employment for the disabled.

Pacific Mortgage

Pacific Mortgage Turns to Five9 for Speedy Solution that Doubles Sales Per Agent and Reduces Phone Bill by 31%.

Purple Heart Service Foundation

Purple Heart Service Foundation uses Five9 to develop effective at-home agent training for combat-wounded veterans.

USCB, Inc.

USCB Leverages Five9 to Transform Call Center Operations Deliver Positive Cash Flow for Clients.

XAct Telesolutions

XAct Telesolutions deploys multi-location call center in one week with Five9.