Call Center Technology Briefs

Here you'll find a collection of information-packed resources providing insights and best practices for call centers.

Predictive Dialers

World-class businesses have used predictive dialers for years to increase sales, live contacts and collections. This Five9 technology brief provides a contemporary backgrounder on predictive dialers: their uses, deployment options, and the Do Not Call requirements.

The Advantages of the On-Demand Call Center

A conversation with Denis Pombriant, founder and managing principal of Beagle Research Group, LLC. about the advantages of the On-Demand Call Center.

5 Myths of VoIP based, Hosted Contact Centers

A quick look at five myths that it's time to dispel about hosted call centers and VoIP telephony.

Outsourcing Your Call Center Functions

This Five9 technology brief presents in plain language the pros, cons of outsourcing your call center functions.

At-Home Agents: Promises and Pitfalls

This is a transcript of the question and answer session from a popular webinar named At-Home Agents:  The Promise and Pitfalls That was conducted by Five9 on November 16, 2006. In this webinar Five9 presented research findings from a study of 200 call centers, and two Five9 customers made presentations that included real-life stories about managing at-home agents.