"Five9...makes it ideal for us to remain a low cost provider in the international BPO market while maintaining the highest industry quality standards..." AltSource Communications
 
 

Contact Center Technology Briefs

Here you'll find a collection of information-packed resources providing insights and best practices for cloud-based contact centers. These contact center technology briefs and datasheets are useful tools in evaluating a migration to, or deployment of, a modern cloud-based contact center.

Five9 Company Overview

An overview of the company that pioneered on-demand, cloud-based call center software, using advanced technology to provide improved agent productivity and increased business flexibility.

Tens of thousands of agents at contact centers across five continents benefit from Five9's solutions.

Five9 Adapter for Salesforce Datasheet

This datasheet provides an overview of the benefits of the Five9 Adapter for Salesforce.

Increase sales, marketing and support productivity with an adapter that unifies Salesforce with telephony functions on the agent desktop.

Five9 Inbound Call Center Datasheet

This datasheet provides an overview of the benefits of inbound call center software from Five9.

Five9 Outbound Call Center Datasheet

This datasheet provides an overview of the benefits of outbound call center software from Five9.

Five9 Blended Call Center Datasheet

This datasheet provides an overview of the benefits of blended call center software from Five9.

Five9 IVR with Speech Recognition Datasheet

This datasheet provides an overview of the benefits of IVR software from Five9.

Five9 ACD Datasheet

This datasheet provides an overview of the benefits of ACD software from Five9.

Five9 Predictive Dialer Datasheet

This datasheet provides an overview of the benefits of Predictive Dialer software from Five9.

5 Myths of VoIP based, Hosted Contact Centers

A technology brief that dispels some commonly held misconceptions about hosted call center technology.

Predictive Dialers Technology Brief

World-class businesses and contact centers have used predictive dialers for years to increase sales, live contacts and collections.

This Five9 technology brief provides a contemporary backgrounder on predictive dialers: their uses, deployment options, and the Do Not Call requirements.

Five9 Adapter for NetSuite Datasheet

This datasheet provides an overview of the benefits of the Five9 Adapter for NetSuite.

Increase agent productivity with an adapter that unifies Netsuite CRM with telephony functions on the agent desktop.

Five9 Blended Call Center Datasheet (Spanish)

This datasheet provides an overview of the benefits of blended call center software from Five9.

Five9 Inbound Call Center Datasheet (Spanish)

This datasheet provides an overview of the benefits of inbound call center software from Five9.

Five9 Outbound Call Center Datasheet (Spanish)

This datasheet provides an overview of the benefits of outbound call center software from Five9.

At-Home Agents: Promises and Pitfalls

This is a transcript of the question and answer session from a popular webinar named At-Home Agents:  The Promise and Pitfalls That was conducted by Five9 on November 16, 2006. In this webinar Five9 presented research findings from a study of 200 call centers, and two Five9 customers made presentations that included real-life stories about managing at-home agents.