Free Contact Center Webinars

  • Do you need to deploy or upgrade a contact center?
  • Do you need a contact center that's fully functional, affordable, and grows as you grow?
  • Are you frustrated by the complexity and cost of traditional contact center solutions?
  • Do you need to quickly create a reliable, cost-effective offshore contact center?

Then attend a free Five9 live contact center webinar and learn how to meet your needs quickly, affordably and effectively.


 

Cloud-Based Call Centers for SMBs: Getting Connected Easily and Cost-Effectively

Eliminate the recurring hassles and expenses associated with outdated call center infrastructure by upgrading to an efficient cloud-based solution. View the Webinar, "Cloud-Based Call Centers for SMBs: Getting Connected Easily and Cost-Effectively," presented by Five9 on Thursday, February 16, 2012 at 10:00 a.m. (PST).

In this webinar, you'll learn:

  • How to boost productivity in all of your customer operations utilizing a scalable, affordable platform
  • How to eliminate the costs associated with upgrades, service, and maintenance of onsite call center equipment
  • How to improve your overall business by leveraging an easy-to-use application—just like your peers

Register
 

At-home Agents:A New Talent Pool Becomes Available

Hosted by Customer Management IQ

As demands on contact centers have increased over time, companies are looking to bring the best talent into their agent pools. The availability of cloud computing technologies in the contact center has opened capabilities to deploy agents anywhere. Because of this, companies are able to experiment with different deployment options for agents, including insourcing, outsourcing and at-home agents. Join two customers in this webinar who have built a business model that relies solely on at-home agents. They will discuss the intricacies and considerations of building an at-home agent model, and how the cloud computing contact center software of Five9 has enabled them to maximize their customer experience with the best talent pool.

This FREE webinar will be on:
Thursday, January 19, 2012, 11:00 AM - 12:00 PM ET
Presenter: Ken Osborn

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Build a Call Center in One Hour

This webinar gives a specific and step-by-step plan to rapidly deploy a complete Call Center Solution – Inbound, Outbound and Blended. The webinar will cover features such as ACD and Skills-Based Routing, IVR, CTI, Outbound Dialing - Predicative and other Dialer modes to increase agent productivity, List Import, Reporting and more.

Duration: 1 Hour. Time: 12:00PM. (times listed are Pacific Time)

  1. Select the date you plan to attend:
  2. Enter your information in the Registration Form

Five9 Integration with Salesforce.com

In this live webinar, participants will see a demonstration of the unified experience provided by the Five9 Adapter for Salesforce.com, highlighting how the integrated call handling, screen pop, call logging, click-to-call, outbound dialing and call scripting can improve the productivity of Salesforce CRM users across your entire company.

Duration: 1 Hour. Time: 10:00AM. (times listed are Pacific Time)

  1. Select the date you plan to attend:
  2. Enter your information in the Registration Form

Five9 Integration with NetSuite

Participants to this webinar will witness a demonstration of the unified experience provided by the Five9 Adapter for NetSuite. Customer information can be retrieved in real-time based on the customers telephone number, enabling agents to provide personalized service. Seamlessly transfer outbound campaign contact information from NetSuite to the Five9 virtual call center. See how integrated call handling, screen pops with relevant information, call logging, click-to-call, outbound dialing and call scripting can improve the productivity of NetSuite CRM+ users across your entire company.

Duration: 1 Hour. Time: 10:00AM. (times listed are Pacific Time)

  1. Select the date you plan to attend:
  2. Enter your information in the Registration Form

Five9 Integration with Leads360

Lead management and contact has never been simpler or more productive. Join this webinar to see the beauty of integrated lead management and lead contact, enabled by the Five9 Adapter for Leads360. With this integrated solution, speed-to-contact is dramatically improved, and follow-up is better managed. Witness how integrated call handling, screen pop-ups, click-to-call, outbound dialing and agent scripting can elevate your lead management and contact practices.

Duration: 1 Hour. Time: 02:00PM. (times listed are Pacific Time)

  1. Select the date you plan to attend:
  2. Enter your information in the Registration Form

Registration Form

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