Call Center Reporting
Use historical reporting from Five9
Call centers are dynamic environments: inbound traffic is constantly fluctuating, outbound lists and campaigns change, and the agent workforce is continually evolving. In order to maintain predictability in a call center environment, managers must have available to them historical call center reporting data that provides insights into trends and rising challenges.
Over 100 standard reports built-in
The Five9 Virtual Call Center Suite provides over 100 standard reports with call center metrics on ACD Queues, Agents, Calls, Campaigns, IVR Scripts, Lists, Contacts, Do-Not-Call, and Worksheets. Reports can be viewed within the web-based application or exported into a spreadsheet application for more detailed analysis and archival, and reporting data is also available via the Reporting Web Services API. Five9 users can leverage standard reports to view detailed information about every call, summarized information about campaign performance and call outcomes, and key metrics of agent performance.
Robust custom reporting features
With advanced customization options including a selection of report templates (Tabular, Summary, Matrix), data columns, grouping, filtering, sorting, and time periods, you will always have up-to-date access to the relevant information you need to make call center operations decisions. And, with report scheduling, FTP and sharing options, you'll be able to automatically distribute key information to decision makers and stakeholders throughout your organization and beyond.
By using Five9 historical call center reporting to review your call center performance and gain insight into past successes and new challenges, you can manage an ever-changing environment, build a world-class call center and outperform your competitors.
Learn More About Call Center Reporting From Five9
We have many valuable resources on this website to help you learn more about call center reporting with Five9. We encourage you to browse our website and download additional information to help you learn more about our technology and products.
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