Create conference calls in the Five9 IVR
The Five9 IVR and Agent application enable a variety of call conferencing capabilities that can be quickly added to your business processes. Since Five9 provides hosted call center software, all of your conferencing can be done within a single platform, both in the IVR and with your agents. You can build sophisticated IVR applications that allow callers to create conference calls, by calling additional phone numbers to add participants. Within the IVR applications, you can record the conference calls, and even route the recordings to agents for further processing or evaluation.
Our call conferencing features
Agents can conference in an IVR application while handling live calls, to automate the recording of essential parts of a phone conversation. And, agents can optionally create a conference call by adding participants when handling any call.
By leveraging the Five9 on-demand call center software for your call conferencing needs, you will be able to streamline your operations, and make your agents and employees more productive.
Learn More About Call Conferencing
Five9 provides many valuable resources on this website to help you learn more about Call Conferencing with Five9. We encourage you to browse our website and download additional information to help you learn more about our technology and products.
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