Inbound Call Center
Cloud-based ACD and IVR Software for Inbound Call Centers
The Five9 Inbound Call Center includes all of the ACD and IVR features you need to run your call center operations effectively, including all the advanced capabilities you expect from traditional premise-based infrastructure: skills-based call routing, text-to-speech, CTI screen pop, CRM integrations, and more.
With our inbound call center software, you get all the benefits of premise-based call center technology, without the costs, delays or headaches. Five9 provides the most advanced cloud-based call center technology, improving agent productivity and increasing business flexibility.
The Five9 Inbound Call Center enables you to:
Build your call center in the cloud
Your customers will be happy they called
Inbound Call Center Features
Route callers to the right queue, with the right priority, and route them to the next available agent with the right skills.
Walk callers through self service applications or gather caller information needed to identify the best available agent. A must-have feature for any inbound contact center.
Improve productivity by giving agents relevant and timely contact information, and integrate phone controls with your applications.
Provision new toll-free, international toll-free and DID numbers, or migrate existing numbers for your inbound call center.
Build sophisticated IVR applications that allow callers to create conference calls, by calling additional phone numbers to add participants.
Deliver advanced IVR self-service applications to your callers by enabling them to provide speech input in addition to DTMF.
Provide dynamic information to your contacts by automatically converting text data into spoken words.
Offer your callers an opportunity to leave voicemails for individual agents or the next best available agent.
Add Five9 On-Demand Call Center Software to your existing PBX infrastructure for advanced CTI, IVR, ACD, Predictive Dialing, and more.
Assess the quality of agent performance and the customer experience, and use recordings as supporting documentation for transactions.
Ensure a positive customer experience by silently monitoring agent conversations with contacts, whisper coaching and barging in when needed.
Gain insight into call center performance, using over 100 customizable reports on ACD Queues, Agents, Calls, Campaigns, and more.
Use personalized dashboards, views and alerts to monitor real-time call center statistics on ACD Queues, Agents, and Campaigns.
Maintain contact information and call activity so that it's available for IVR applications and at agents' fingertips while handling calls.
Build advanced software integrations between Five9 on-demand call center software and other enterprise software applications.
Support virtual call center operations with a distributed workforce, flexible resource allocation, and new hiring models.
Leverage the low cost and high scalability of the internet for your phone calls, with crystal-clear voice quality.
Integrate websites with Five9 so that visitors can request immediate or scheduled callbacks from your call center.
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