IVR Software Solutions
An IVR Solution for Advanced Voice Applications in the Cloud
The Five9 IVR with speech recognition delivers all the features you'd expect in an on-premise interactive voice response system, with all the cost savings benefits of a cloud-based interactive voice response platform. Our robust IVR capabilities include Speech Recognition, Text-to-Speech, Toll-Free Numbers and more, all with an easy-to-use graphical designer.
With all of Five9's call center software built in the cloud, you get the benefits of a traditional premise-based voice response system, but without the IT and telephony costs, delays or headaches. Our IVR with Speech Recognition enables you to:
Easy to use IVR system
With the easy-to-use Five9 visual call routing designer, built into the IVR software, call center administrators define the customer experience for all calls as they are guided through IVR menus and prompts, into ACD queues and skill groups, and delivered to agents. The Five9 hosted IVR offers the flexibility to upload custom prompts and hold music to fine-tune your IVR caller's experience and enhance your brand.
Build your call center in the cloud
Listen to your customers - use speech in your IVR
Walk callers through self service applications or gather caller information needed to identify the best available agent.
Provision new toll-free, international toll-free and DID numbers, or migrate existing numbers for your inbound call center.
Build sophisticated IVR applications that allow callers to create conference calls, by calling additional phone numbers to add participants.
Deliver advanced IVR self-service applications to your callers by enabling them to provide speech input in addition to DTMF.
Provide dynamic information to your contacts by automatically converting text data into spoken words.
Assess the quality of agent performance and the customer experience, and use recordings as supporting documentation for transactions.
Gain insight into call center performance, using over 100 customizable reports on ACD Queues, Agents, Calls, Campaigns, and more.
Use personalized dashboards, views and alerts to monitor real-time call center statistics on ACD Queues, Agents, and Campaigns.
Build advanced software integrations between Five9 on-demand call center software and other enterprise software applications.
Maintain contact information and call activity so that it's available for IVR applications and at agents' fingertips while handling calls.
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