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Outbound Call Center SoftwareCloud-based Predictive Dialer Software for Outbound Call CentersThe Five9 Outbound Call Center is the market-leading hosted dialer software for telemarketing and telesales. With Five9 you'll increase productivity up to 300% using our predictive dialer, and leverage our solution to manage outbound campaigns, contact leads, generate sales opportunities, process debt collections, administer surveys, conduct political initiatives, and more. With our cloud-based outbound call center software you get all the benefits of a premise-based dialer, without the costs, delays or headaches. The Five9 Outbound Call Center enables you to:
Build your outbound call center in the cloud
Reach leads faster and close more sales
Turbocharge your sales operations
Outbound Call Center FeaturesPredictive DialerBoost productivity by automatically calling multiple contacts based on estimated agent availability, filtering out no-party-contacts. Preview DialerProvide agents an opportunity to review a contact's details prior to placing calls to the contact's phone numbers. Power DialerIncrease productivity by simultaneously calling multiple contacts when an agent becomes available, filtering out no-party-contacts. Progressive DialerAutomatically call individual contacts when an agent becomes available, filtering out no-party-contacts. Agent ScriptingEnable agents to deliver a consistent message to contacts, with a web-based agent script tailored to the purpose of each call. Historical ReportingGain insight into call center performance, using over 100 customizable reports on ACD Queues, Agents, Calls, Campaigns, and more. Real-Time ReportingUse personalized dashboards, views and alerts to monitor real-time call center statistics on ACD Queues, Agents, and Campaigns. Quality MonitoringEnsure a positive customer experience by silently monitoring agent conversations with contacts, whisper coaching and barging in when needed. Call RecordingAssess the quality of agent performance and the customer experience, and use recordings as supporting documentation for transactions. Web CallbackIntegrate websites with Five9 so that visitors can request immediate or scheduled callbacks from your call center. Contact History DatabaseMaintain contact information and call activity so that it's available for IVR applications and at agents' fingertips while handling calls. Campaign and List ManagementOperate multiple outbound and auto dialer campaigns using one or more lists, with robust contact filtering and dialing parameters. DNC ComplianceComply with applicable calling regulations by handling do-not-call (DNC) requests across your outbound and inbound operations. Data ImportEasily import outbound calling lists and contacts with a user-friendly wizard or automatically via FTP. Cloud APIsBuild advanced software integrations between Five9 on-demand call center software and other enterprise software applications. At-Home AgentsSupport virtual call center operations with a distributed workforce, flexible resource allocation, and new hiring models. VoIPLeverage the low cost and high scalability of the internet for your phone calls, with crystal-clear voice quality. |
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