Outbound Call Center Software
Cloud-based Predictive Dialer Software for Outbound Call Centers
The Five9 Outbound Call Center is the market-leading hosted dialer software for telemarketing and telesales. With Five9 you'll increase productivity up to 300% using our predictive dialer, and leverage our solution to manage outbound campaigns, contact leads, generate sales opportunities, process debt collections, administer surveys, conduct political initiatives, and more.
With our cloud-based outbound call center software you get all the benefits of a premise-based dialer, without the costs, delays or headaches. The Five9 Outbound Call Center enables you to:
Build your outbound call center in the cloud
Reach leads faster and close more sales
Turbocharge your sales operations
Outbound Call Center Features
Boost productivity by automatically calling multiple contacts based on estimated agent availability, filtering out no-party-contacts.
Provide agents an opportunity to review a contact's details prior to placing calls to the contact's phone numbers.
Increase productivity by simultaneously calling multiple contacts when an agent becomes available, filtering out no-party-contacts.
Automatically call individual contacts when an agent becomes available, filtering out no-party-contacts.
Enable agents to deliver a consistent message to contacts, with a web-based agent script tailored to the purpose of each call.
Gain insight into call center performance, using over 100 customizable reports on ACD Queues, Agents, Calls, Campaigns, and more.
Use personalized dashboards, views and alerts to monitor real-time call center statistics on ACD Queues, Agents, and Campaigns.
Ensure a positive customer experience by silently monitoring agent conversations with contacts, whisper coaching and barging in when needed.
Assess the quality of agent performance and the customer experience, and use recordings as supporting documentation for transactions.
Integrate websites with Five9 so that visitors can request immediate or scheduled callbacks from your call center.
Maintain contact information and call activity so that it's available for IVR applications and at agents' fingertips while handling calls.
Operate multiple outbound and auto dialer campaigns using one or more lists, with robust contact filtering and dialing parameters.
Comply with applicable calling regulations by handling do-not-call (DNC) requests across your outbound and inbound operations.
Easily import outbound calling lists and contacts with a user-friendly wizard or automatically via FTP.
Build advanced software integrations between Five9 on-demand call center software and other enterprise software applications.
Support virtual call center operations with a distributed workforce, flexible resource allocation, and new hiring models.
Leverage the low cost and high scalability of the internet for your phone calls, with crystal-clear voice quality.
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