Five9 Product Comparison Matrix

Inbound Features
  Inbound Call Center Outbound Call Center Blended Call Center IVR with Speech Recognition Auto Dialer Workforce Management

ACD

       

IVR

     

CTI

       

Speech Recognition

         

Text-to-Speech

   

Toll-Free Numbers

     

Call Conferencing

       

Voicemail

     
Outbound Features
  Inbound Call Center Outbound Call Center Blended Call Center IVR with Speech Recognition Auto Dialer Workforce Management

Predictive Dialer

       

Power Dialer

       

Progressive Dialer

       

Preview Dialer

       

Agent Scripting

     

Campaign and List Management

     

Do-Not-Call List Compliance

     

Data Import

     

Voice Message Broadcasting

         
General Features
  Inbound Call Center Outbound Call Center Blended Call Center IVR with Speech Recognition Auto Dialer Workforce Management

Call Recording

     

Quality Monitoring

     

Historical Reporting

Real-Time Reporting

Contact History Database

 

Cloud APIs

 

At-Home Agents

     

VoIP

     

Web Callback

     

CRM Integration

     

Forecasting

         

Scheduling

         

Adherence

         

24x7 Customer Support