"...our virtualness is transparent to our customers..." Rick Zeien Principal Digichex
 
 

Five9 Product Comparison Matrix

Inbound Features
  Inbound Call Center Outbound Call Center Blended Call Center IVR with Speech Recognition Workforce Management

ACD

      

IVR

    

CTI

      

Speech Recognition

        

Text-to-Speech

    

Toll-Free Numbers

    

Call Conferencing

      

Voicemail

    
Outbound Features
  Inbound Call Center Outbound Call Center Blended Call Center IVR with Speech Recognition Workforce Management

Predictive Dialer

      

Power Dialer

      

Progressive Dialer

      

Preview Dialer

      

Agent Scripting

    

Campaign and List Management

      

Do-Not-Call List Compliance

      

Data Import

      
General Features
  Inbound Call Center Outbound Call Center Blended Call Center IVR with Speech Recognition Workforce Management

Call Recording

    

Quality Monitoring

    

Historical Reporting

Real-Time Reporting

Contact History Database

  

Cloud APIs

  

At-Home Agents

    

VoIP

    

Web Callback

      

CRM Integration

    

Forecasting

        

Scheduling

        

Adherence

        

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