"I'm amazed at how far they've come in terms of making it cost effective." Dr. MJ Willard Executive Director National Telecommuting Institute (NTI)
 
 

Five9 Product Comparison Matrix

Inbound Features
  Inbound Call Center Outbound Call Center Blended Call Center IVR with Speech Recognition Auto Dialer Workforce Management

ACD

        

IVR

      

CTI

        

Speech Recognition

          

Text-to-Speech

    

Toll-Free Numbers

      

Call Conferencing

        

Voicemail

      
Outbound Features
  Inbound Call Center Outbound Call Center Blended Call Center IVR with Speech Recognition Auto Dialer Workforce Management

Predictive Dialer

        

Power Dialer

        

Progressive Dialer

        

Preview Dialer

        

Agent Scripting

      

Campaign and List Management

      

Do-Not-Call List Compliance

      

Data Import

      

Voice Message Broadcasting

          
General Features
  Inbound Call Center Outbound Call Center Blended Call Center IVR with Speech Recognition Auto Dialer Workforce Management

Call Recording

      

Quality Monitoring

      

Historical Reporting

Real-Time Reporting

Contact History Database

  

Cloud APIs

  

At-Home Agents

      

VoIP

      

Web Callback

      

CRM Integration

      

Forecasting

          

Scheduling

          

Adherence

          

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