Workforce Scheduling Software in the Cloud
Five9 Workforce Management is hosted workforce scheduling software for Five9 Virtual Call Centers. With its advanced forecasting and scheduling tools, our workforce management solution optimizes your call center operations and workforce planning activities. And, it is the only WFM software that comes pre-integrated with Five9.
With our hosted WFM and call center software, you get all the benefits of on-premise software, without the IT costs, delays or headaches. Five9 Workforce Management enables you to:
Build your call center in the cloud
Plan your staffing over the internet
Workforce Management Features
Identify trends and predict future call volumes, handle times, and staffing requirements for your entire call center operation.
Create agent schedules that conform to working rules while optimizing your staffing costs based on forecasted headcount requirements.
Monitor agent adherence to their current schedule in real-time, make intraday adjustments, and report on historical adherence.
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