Collections

Improve debt recovery rates with the Five9 Predictive Dialer

Solution Overview

Third-party collections and debt counseling is always challenging. With the Five9 solution you can focus on your operations and eliminate the hassle and high costs of maintaining a hardware-based predictive dialing system. Our on-demand software enables you to:

  • Increase debt recovery rates
  • Reduce resource and infrastructure costs
  • Ensure compliance with regulations
  • Ensure your agents communicate effectively with debtors

Often, collection calls rely on repetition to motivate the debtor to pay. The Five9 Virtual Call Center Suite allows third-party collections and debt counseling companies to reach more debtors while complying with regulatory guidance.

 

Solution Benefits

Increased Debt Recovery Rates

In the US, a call center may call the debtor's home up to three times daily, as prescribed by federal law. By leveraging the Five9 Predictive Dialer, you can ensure that the number of redial attempts are appropriately limited automatically, and that all calls are made within acceptable hours of the day. With our dialing solution, your agents will only receive calls that are connected with the debtors, allowing you to contact more debtors each day. Additionally, with our comprehensive call logging and historical reporting, you can identify optimal times to reach debtors and maximize your chances of debt recovery.

Reduced Operational Costs

If your agents are currently making manual calls to debtors, you're losing valuable time and money as they repeatedly call answering machines, rarely connecting with a live person. With the Five9 solution, you can eliminate these unnecessary costs and allow your agents to focus on making the most out of the live connections they receive.

Improved Agent Effectiveness

Often, the first contact with the debtor represents the best chance for debt recovery, so agents need to have all the tools necessary to make the most out of those calls. With the Five9 solution, agents can review important details about each debtor, take notes, use scripts and worksheets to ensure consistent and effective commmunication, and update the debtor's contact information. By providing agents everything they need within a single application, you can ensure that they can focus on conversations with debtors, rather than using their workstation.

 

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