Disaster Recovery

On-demand continuity for your mission-critical call center

Solution Overview

When your call center is mission-critical for your business, a prolonged service outage due to natural disaster or technology failure can be a crippling blow to your company's long-term success. And, with unexpected peaks in traffic, you may miss out on critical business opportunities. With Five9, you can leverage the leading on-demand call center software to ensure business continuity during the most challenging times:

  • Access to sophisticated inbound and outbound call center features
  • Productive agents around the world: at home, onshore or offshore
  • Ability to turn on and increase licenses on-demand
  • Reduced infrastructure and maintenance expenses

When you need it most, Five9's solutions allow you to focus on a rapid recovery, offering peace of mind in knowing that your call center can handle the toughest challenges and continue to provide world-class customer service.

 

Solution Benefits

Advanced Call Center Features On-Demand

The Five9 Virtual Call Center Suite provides essential features for blended inbound and outbound call centers, including IVR, ACD and skill-based routing, and integration with leading on-demand CRM software. You can ensure that when your call center service is down, Five9 can bring you back up quickly and continue routing customers to the right agents, supplying them with the information they need as soon as each call arrives.

True Virtualization

As the leading hosted call center software, The Five9 solution leverages VoIP and web-based applications to provide you the ultimate flexibility when deploying your backup or overflow call center. Whether your agents are in your center or at home, they all access a clear and reliable communication channel. Additionally, regardless of where your agents are located, your supervisors and managers will be able to monitor daily operations in real time and communicate with agents and each other with our built-in chat and message broadcasting features.

On-Demand Service & Scalability

Because it's Software-as-a-Service, Five9's Virtual Call Center Suite enables you to quickly turn on or increase capacity without the physical and operational constraints associated with premise-based solutions. When you need a backup call center to insure against a major disaster or technology failure, Five9 can remain ready to start taking calls the same day. If your business requires additional capacity to cope with an unxpected peak in traffic, Five9 can help. The Five9 Inbound Virtual Call Center runs in our telecommunications-grade datacenter, and is attended by support staff around the clock. In addition to redundant network connections and power supplies, our fully-dedicated support team helps ensure that your Five9 call center solution is there when you need it most.

Reduced Infrastructure Costs

Maintaining a backup or overflow call center is an expensive proposition. With redundant hardware and physical locations, your capital costs can soar, often more than doubling the expense of running a single call center operation. By leveraging the Five9 on-demand solutions, you can save on these costs without compromising on your call center's availability at critical times.

 

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