Healthcare

Efficient solution for automated appointment reminders

Every patient has unique healthcare needs and availability. With the Five9 Auto-Dialer, you can ensure that your patients keep the appointments they make, without spending valuable employee time making manual phone calls. The Five9 Auto-Dialer is the ideal solution for high-speed, low-cost, mass delivery of reminders and notifications that require little or no human assistance. With the ease of our web-based interface, you can:

  • Automatically deliver recorded reminders and important notifications
  • Provide self-service options as appropriate
  • Provide for transfer to a live person when necessary

Patients will appreciate the convenience of automated phone reminders for their appointments, while you maintain or lower your costs through increased automation.

The Five9 Auto-Dialer enables you to make as many or as few calls as you require for a low per-minute charge. You are billed for successfully connected calls to your patients or their answering machines, and the time it takes to deliver messages. And unlike other providers who charge in full or half-minute increments, Five9 tracks calls in six-second increments.

 

Solution Benefits

Improved Patient Satisfaction

Many small healthcare companies spend valuable employee time making manual appointment reminder calls, drawing resources away from other tasks such as following up with insurance providers and healthcare product suppliers. The Five9 Auto-Dialer can automatically work through your list of scheduled appointments and deliver a recorded appointment reminder message to your patients. If needed, you can play different messages for answering machines and live contacts. You can also optionally configure the auto-dialer so that patients can interact with a menu of options and messages. For example, you could allow patients to request to speak with a representative when they need to change their appointment's date or time.

Increased Community Outreach

By leveraging the Five9 solution, medical centers can launch community-based goodwill initiatives to raise awareness of important medical issues, or provide free services to those in need. For example, a center may want to target patients over 40 and patients with a history of high blood pressure for a free blood pressure screening. Since Five is provided as Software-as-a-Service using VoIP, initiatives like these can be quickly supported by volunteer staff that can work anywhere where they have access to a workstation and a high-speed internet connection.

 

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