Retail

Increase sales revenues while lowering your call center operational costs

Solution Overview

As an online or catalog retailer, every inbound call represents a potential sale or opportunity to serve your customer better than the competition. Whether your call center is a handful of agents or hundreds of agents, the Five9 Virtual Call Center Suite provides the features you need to insure that incoming calls are managed efficiently and effectively, leading to increased revenue opportunities. When we provide your hosted call center solution, you will benefit from:

  • Access to sophisticated calling features, including easy-to-use contact history
  • Highly productive and coordinated agents around the world: at home, onshore or offshore
  • Ability to flexibly scale up or scale down based on demand
  • Reduced infrastructure and maintenance expenses

Five9's solutions allow you to focus on generating sales as efficiently as possible, without the hassle and cost of a physical call center infrastructure.

 

Solution Benefits

Increased Revenues

For many retailers, call centers are a major source of sales revenues. Five9's Virtual Call Center Suite helps you ensure that each call is routed to an appropriate agent, so that you can maximize up- and cross-sales opportunities. For example, you can provide callers with toll-free numbers that are associated with product campaigns, and route those calls to product experts to maximize incoming sales orders.

True Virtualization

Today, Voice-over-IP is a real alternative to premise-based telephony solutions. As the leading hosted call center software, The Five9 Virtual Call Center leverages VoIP and web-based applications to provide you the ultimate flexibility when deploying and operating your call center. Whether your agents are in your center or at home, they will all access a clear and reliable communication channel. Additionally, your supervisors and managers will be able to monitor daily operations in real time and communicate with agents and each other with our built-in chat and message broadcasting features.

On-Demand Scalability

Whether you're ramping up for seasonal call volumes or responding to company growth, Five9's Virtual Call Center solutions allow you to increase capacity without worrying about the capacity constraints and licensing hassles associated with premise-based solutions. Five9 enables you to quickly add personnel as needed, in a single day. Since you only use what you need, you're never stuck with excess capacity that is only needed for peak times of year, and you no longer risk outgrowing your mission-critical call center systems.

 

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