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Business Analytics

Take Business Analytics and Metrics to the Next Level

To gain an edge over competition, you need to have an in depth knowledge of your business. In a contact center, customer service is of utmost importance and surpassing customer expectations is the goal. A satisfied client will expand growth by spending more and promoting the brand. To make it possible, you need to capture business intelligence about your performance all the time. You need Five9.

Five9 with its deep implementation experience, and network of relationships with customers and partners, captures business intelligence that is cycled into your portfolio of contact center solutions for outbound, inbound, and blended operations.

With Five9 you can:


    • Maximize, cross-sell opportunities with the ability to transfer interactions to agents with the right skills
    • Decrease your Average Handle Time (AHT) and raise your First Contact Resolution (FCR)
    • Resolve customer problems quickly with supervisor features like whisper coaching, silent monitoring, chat, and barge-in help agents provide high-quality responses

Gain more insight, across verticals, and drive better outcomes across business. 

It's easy to get started.  Submit and click on "Get Info" and one of Five9 experts will connect with you and provide a free quote and more information. 

Business Analytics

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information