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Call Center Reporting Software

Call Center Reporting Software —Work Smarter, Not Harder

Contact center managers need to efficiently measure and monitor team performance and take quick and proactive steps towards successful problem resolution. To maximize call center performance and operational efficiency get Five9 call center reporting software.

Dashboards by FIve9 offer an intuitive visual design that allowing you to manage contact center operations efficiently. Set thresholds and alerts on real-time statistics such as queues, agents, campaigns, and lists. Create personalized dashboards in minutes without any training or IT assistance. Know exactly how well your teams are performing at a glance. Monitor agents and measure key stats to analyze contact center performance all with Five9.

Our Five9 reporting software provides:

  • Complete Insights into trends – Operational insights into trends and challenges for process improvement
  • Automated standard reports - In a tabular format, graphically, charts, or spreadsheets
  • Custom reports – Tailored reports that fits your business with up-to-date information
  • Performance metrics - Real-time and historical data

Five9 call center reporting software solutions give you the actionable insights you need to grow your business. Get immediate access to our experts and a free quote with a simple click on "Get Info." Call us at 1-800-553-8159 to learn more.

Call Center Reporting Software

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information