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Cloud Based Solutions

Cloud Based Solutions for Contact Center Operations

Moving to the cloud gives contact centers flexibility, and the much-needed agility to tackle today’s customers. It also helps to keep the cost down – no more expensive hardware, capital expenditures, multiple carriers, expensive maintenance, hidden fees, etc. To move your contact center to the cloud, choose Five9.

Five9 cloud-based solution offers rich functionality that is easy to deploy and use. Your agents don’t require any training, or long demonstrations.

The key features of Five9 are:

  • Inbound, Outbound, & Blended – Automated response and dialer options to manage huge call volumes
  • Multichannel engagement – Engage with customers seamlessly in email, chat, social media, calls, etc.
  • Sales and service support – Provide support to your products and services, while monitoring performance
  • CRM integration – Pre-built integrations with Salesforce, Oracle, NetSuite, Velocify, Zendesk, and Microsoft

From providing intuitive dashboards, to drill-down analytics, Five9 covers the entire range of reporting capabilities. Work with Five9 cloud based contact center solutions to make powerful live connections. Start with a quote and a talk to an expert at Five9. 

Cloud Based Solutions

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information