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Predictive Dialer Considerations

Considerations When Selecting a Predictive Dialer

What is imperative in a state-of-the-art predictive dialer software? Are predictive dialers only for large enterprises? What can you expect as far as return on investment when implementing a predictive dialer? You've got fair questions, and we have the answers and solutions at Five 9.

Based on innovative and patented technology, Five9 dialing software delivers productivity gains of more than 300%. Consider the cost and time savings of a dialer that predicts the average time it will take for calls to be answered, assesses agent availability, and then adjusts the dialing rate accordingly.

An outstanding predictive dialer:

  • Anticipates when agents will become available and speeds up and slows down the dialing rate accordingly
  • Analyzes unsuccessful calls to determine if the number needs to be called back later or requires special handling
  • Adapts for greater precision
  • Triples the amount of time agents are connecting with live prospects that yield greater revenue
  • Is powerful and scalable for any size or type of organization

When you consider your needs for a predictive dialer, remember that studies indicate predictive dialing allows for 48 minutes of talk time vs.15 minutes per hour with manual dialing. Talk to a Five9 expert today and get a free quote. 


Predictive Dialer Considerations

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information