Contact Us:

Chat with Sales

Social CRM

Differentiate Your Customer Journeys with Five9 Social

According to Gartner, the world's leading information technology research and advisory company, “During the next two years, 30 percent of leading companies will extend the goals of their online community activities to the design of enhanced service processes, such as social CRM”.

Social CRM for customer service is bringing new and dynamic methods for improving customer service. Customers are increasingly turning to their favorite social channels to give praise, offer feedback, ask questions, and post criticism about brands or services. Ensure better engagement, faster response, and empowered agents at contact center, with Five9.

Five9 Social provides social media engagement capabilities and insights based on typical contact center key performance indicators. Five9 Social gives peak agent efficiency, and the necessary tools to manage social engagement, based on critical key performance indicators (KPIs). With Five9, enable agents to:

  • Identify at-risk customers
  • Address problems
  • Present follow-on offers
  • Target customers who are evaluating competing product offerings

Combine Five9 Social CRM with the power of integrated voice, chat, email, and mobile applications to effectively engage with customers across all channels.

To see how Five9 Social integration with the Five9 Virtual Contact Center (VCC) can help bring social customer care into the contact center, call us at 1-800-553-8159. You can also click on right side of page on "Get Info" if you'd like to be connected with an expert from Five9 for more info and pricing. 

Social CRM

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information