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What Is Dialer Software

What is Dialer Software and How Can It Improve Revenue ?

Contact centers need fully integrated, flexible, and easy to manage applications to serve their customers. Agents need user-friendly tools to access relevant customer data to resolve issues quickly and deliver positive customer experiences. Centers need to enhance call handling efficiency to increase customer service quality. Dialer software can increase call center agent talk time up by 300 %.

Five9 offers multiple automated dialing solutions so you choose technology that coordinates best with your environment and goals. Auto Dialer enables customers to increase the efficiency of their call center operations without adding expensive personnel

Five9 offers:

  • Preview Dialer - Provides agents information they need before connecting with the customer, improving business results
  • Power Dialer - Automatically dials a user-configured number of calls per available sales agent, resulting in more contacts per hour
  • Predictive Dialer - Uses a sophisticated algorithm that calculates the dialing rates based on contact frequencies and agent availability. It paces calls using statistics like wrap-up time, schedules, average handling time, and average number of contacts

Five9 dialer software improves agent efficiency while increasing customer loyalty and boosting profits. Fill out and submit quick "Get Info" form on right and we will contact you with more information or a quote.  You can also call our experts  at 1-800-553-8159 anytime you like. 

What Is Dialer Software

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Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information