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What Is Salesforce?

Increase Productivity and Efficiency

Salesforce is an extremely flexible and scalable CRM system that is delivered via the cloud (or software as a service - SaaS), for a monthly fee.

Five9 greatly enriches the Salesforce user experience by integrating its best-of breed contact solutions into the application, to take agent productivity to new levels.

Contact center agents can gain valuable information about customers before even answering the phone by enhancing the Salesforce experience, with Five9.

Five9’s integration with Salesforce enables telephony functionality from within an existing Salesforce user’s desktop. You can:

  • Match inbound and outbound call information with Salesforce data
  • Control calls, including click-to-dial functionality, from within Salesforce
  • Display Salesforce data via “screen pops” when calls are made or received
  • Get easy call data into Salesforce reports

By seamlessly combining contact center software and Softphone functionality with industry-leading Salesforce Sales and Service Cloud solutions, Five9 empowers contact centers to fully capture all customer interactions, and ensure improved agent productivity, increased sales, and better customer service.

Five9’s pre-built integration for Salesforce offers contact center agents with robust features that include screen pop, voicemail, interactive voice response (IVR) scripting, click-to-dial functionality, call recording, and more. The powerful combination of Salesforce and Five9 Contact Center systems work better together, making agents more productive.

Five9’s integrations with Salesforce yields huge gains in agent productivity and efficiency, and ensures there is no switching between applications, and no fumbling around for the phone.

Call 1-800-553-8159 to talk to a Five9 expert. Want a free custom quote today? Just click on "Get Info." We are ready to help you. 

What Is Salesforce?

Talk to a Five9 expert or get a quote

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Five9 Agent Demo

About Five9

Five9 is a leading provider of cloud contact center software. We are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep understanding of the cost and complexity involved in running a contact center. Check out this video to learn more about how we can help you transform your business today.

smart dialer

Smart Dialer

The Five9 dialer predicts when agents will be available and optimizes automatically to have new customers on the phone ready for them. This reduces time wasted on dialing and waiting for no-answers.

on-screen caller info

On-Screen Caller Info

Screen pops show agents who they are talking to and give them the prospect history. Agents can greet a prospect by name and dive right into the call without wasting time on preliminaries.

intelligent routing

Intelligent Routing

The Five9 software routes calls to the right agent. Customers can be routed based on IVR selections, customer history, agent availability, and more. Routing can be changed at a click.

Call 1-800-553-8159 for More Information