Call Center API Overview

Five9 Cloud APIs

The Five9 Cloud APIs are included in the Five9 Cloud Computing Platform for Call Centers, enabling advanced software integrations between Five9 on-demand call center software and other enterprise software applications. The Five9 Cloud APIs consist of a CTI Web Services API that is designed for computer-telephony-integration on the desktop, a Configuration Web Services API that is designed to integrate the common call center administration functions such as adding agents, configuring skills, adding new leads to lists, managing campaigns, and more, and a Reporting Web Services API that enables the retrieval of call log and agent reporting data. Developers may sign up online to join the Five9 Developer Program.

CTI Web Services

The Five9 Computer-Telephony Integration (CTI) Web Services API provides developers access to telephony controls and sophisticated call center functionality that can be leveraged by applications via the Simple Object Access Protocol (SOAP). As part of the Five9 Agent Desktop Toolkit, the CTI Web Services API can connect the Five9 web-based softphone to other business applications used by call center agents, such as home-grown CRM solutions, billing or order entry systems, and agent scripting applications.

Configuration Web Services

The Five9 Configuration Web Services API provides developers access to Five9 User, Calling List, Contact, and Campaign Management capabilities that can be leveraged by applications via the Simple Object Access Protocol (SOAP). Application developers and system integrators can leverage the Configuration Web Services API to add new leads to lists, provision new Five9 users, manage campaigns within a 3rd-party application, and more.

Reporting Web Services

The Five9 Reporting Web Services API provides developers access to Five9 call log and agent audit reporting information. The Reporting Web Services API can be used to retrieve reporting data so that it can be archived for long-term storage, used in existing data warehouses, imported into business applications, and more.