FIVE9 AFFILIATE PROGRAM
MASTER REFERRAL AGREEMENT

BY CLICKING THE "I ACCEPT" BUTTON DISPLAYED AS PART OF THE SIGNUP PROCESS, YOU AGREE TO THE FOLLOWING TERMS AND CONDITIONS (THE "AGREEMENT") GOVERNING YOUR APPLICATION TO THE FIVE9 AFFILIATE PROGRAM (THE "PROGRAM"). IN THE EVENT FIVE9, INC. ACCEPTS YOUR APPLICATION TO THE PROGRAM, YOU AGREE THAT THE FOLLOWING TERMS AND CONDITIONS SHALL APPLY.

IF YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE TERMS AND CONDITIONS, IN WHICH CASE THE TERMS "YOU" OR "YOUR" SHALL REFER TO SUCH ENTITY. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, YOU MUST NOT CLICK THE "I ACCEPT" BUTTON AND MAY NOT PARTICIPATE IN THE PROGRAM. THE "EFFECTIVE DATE" OF THIS AGREEMENT SHALL BE THE DATE OF YOUR ACCEPTANCE.

This Master Referral Agreement (the "Agreement") is entered into as of the "Effective Date" provided by Five 9, Inc., a Delaware Corporation (the "Company"), based on the acceptance of this Referral Agreement. This Agreement is not effective unless and until the Company notifies you in writing (including via email) that you have been accepted into the Program.

WHEREAS both parties wish to enter into this non-exclusive Agreement in order to facilitate the distribution of Five9's hosted VCC service.

NOW, THEREFORE, in consideration of the mutual covenants and representations, and subject to the conditions herein contained, the parties hereto agree as follows:

1. Engagement as Referring Agent. The Company hereby engages Referring Agent and the Referring Agent hereby accepts this engagement with the Company, on the terms and subject to the conditions hereinafter set forth, to act as a non-exclusive agent for referring prospective customers to Five9.

2. Customer Specific Referral Agreements. Each referral provided by the Referring Agent that is accepted by the Company and converted into a Customer shall be subject to a Customer Specific Referral Agreement.

3. Term. This Agreement shall commence upon the Effective Date and continue for a period of twelve months, unless terminated earlier by either party in accordance with the terms and conditions of this Agreement. This Agreement may be extended upon mutual consent of both parties and for such term as agreed to by both parties. The individual Customer Specific Referral Agreements (the "Sub-Agreements") shall survive the termination of this Agreement and remain in effect for the specific terms agreed to in each Sub Agreement and subject to the provision that the referred customer is still an active user of the Five9 VCC at the time this Agreement terminates.

4. Referral Fee. In consideration for Referring Agent's referral of customer, the Company shall pay Referring Agent a referral fee ("Referral Fee") equal to:

a. 10% of the "net license fee". Percentages are based on the "net license fees" actually collected and received by the Company from customer for the term of the initial hosted services license agreement with customer. In no event shall any fees be owed beyond the term of the contractual agreement between Five9 and the customer.

b. The Referral Fee shall be due and payable for the total number of site licenses (aka "seats") purchased by the customer when the hosted services license agreement is first entered into by customer and Five 9. In the event additional seat licenses are purchased by an existing referred customer, the referral fee applied to those additional seats shall follow the same formula detailed in Section 4a. In the event that seat licenses are discontinued at any time, the referral fee applied to any and all remaining seats shall follow the same formula detailed in Section 4a.

c. No Referral Fee shall be due, owing or payable for any set-up fees, local or long-distance charges or any other amounts charged by the Company to customer.

d. All Referral Fees shall be due and payable to Referring Agent within 30 days of the date the Company actually receives payment from customer of the net license fees for which the Referral Fee is due. No Referral Fees shall be due on outstanding or unpaid customer invoices.

e. "Net license fees" shall mean only monthly seat license fees actually collected by the Company after deduction of any taxes, charge-backs, discounts, refunds, tariffs and other extraordinary charges.

5. Special Incentive Promotions The Company may from time to time offer special incentive promotions to its Referring Agents. As an approved Referring Agent, you will automatically qualify to participate in the Special Incentive Promotions. Such promotions will be governed by their own terms and conditions and may require additional information or action from you in order to qualify for the particular incentives being offered.

6. Company Discretion. The Company has the right, in its sole and absolute discretion, to determine whether and on what terms it will enter into an agreement or modify an existing agreement with the prospective customer and whether to accept or reject or terminate any agreement with the customer. If the Company declines to enter into an agreement with the prospective customer, the Company shall have no obligation to Referring Agent hereunder with respect to such customer or regarding any agreement with such customer that occurs three (3) months after termination of this Agreement.

7. Obligations of the Parties. Referring Agent's sole obligation under this Agreement is to introduce the Company to prospective customers via phone or electronic mail and, if requested by the Company, to set up a meeting between a prospective customer and Company. The Company may further request that Referring Agent participate in the sales process, but any such participation shall be solely at the direction of the Company's designated sales personnel. The Company shall be solely responsible for providing and maintaining the hosted service and performing billing, collection and support functions for the customers.

8. Relationship Between The Parties. Referring Agent shall operate as an independent contractor and shall not act as, or be, an agent, employee, partner or joint venturer of the Company. Referring Agent shall in no way have authority to bind or obligate the Company in any respect.

9. Compliance With All Laws. Referring Agent shall perform the services provided herein in compliance with all applicable laws, rules, and regulations.

10. Termination. This Agreement terminates twelve months from the Effective Date unless terminated earlier by the Company for cause. Termination for cause shall include, but is not limited to, breaches of confidentiality or disclosures of proprietary information to third parties including direct competitors of the Company; or intentional misrepresentations or fraudulent actions or statements by Referring Agent as to Company's products, services, pricing, license terms or any other aspect of the Company's business to prospective customers or to any third-party. The termination of this Agreement shall be limited to the Referring Agent's engagement under this Agreement; individual Sub-Agreements entered into pursuant to this Agreement shall remain in effect and shall be governed by the terms of the specific Sub-Agreement.

11. Miscellaneous. This Agreement and the individual Sub-Agreements entered into pursuant to this Agreement constitute the entire Agreement between the Company and Referring Agent and supersedes all prior agreements between the parties, whether oral or written, and may only be amended by a writing signed by both parties. This Agreement shall be governed by and construed under the laws of the State of California without regard to its conflict of law rules. Venue for all disputes arising out of this Agreement shall be Alameda County, California. Any notice or other communication required or permitted to be given by either party shall be given in writing either personally or by U.S. first class mail, postage prepaid, addressed to the other party at the address shown below such party's signature hereto or to such other address as either party shall indicate by proper notice to the other in the same manner as provided above. All notices will be deemed effective either upon receipt or five (5) business days after mailing in accordance with the above provisions. This Agreement may be executed in counterparts, each of which shall be deemed an original, but all of which together shall constitute one and the same instrument. This Agreement may be amended only by a writing executed by the parties hereto and the observance of any term of this Agreement by a party hereto may be waived (either generally or in a particular instance and either retroactively or prospectively) only with the written consent of the other party. If one or more provisions of this Agreement are held to be unenforceable under applicable law, such provision, or such portion of such provision as may be necessary, shall be excluded from this Agreement and the balance of the Agreement shall be interpreted as if such provision were so excluded and shall be thereafter enforceable in accordance with its terms.