Five9 Predictive Dialer Resources

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Welcome to Five9 — The Leader in Hosted Predictive Dialers

"Since deploying Five9, business has quadrupled...."

Chris Mercado, Co-Founder of Emerald Mortgage

Learn How Five9 Fuels Success For Companies Like Yours

Five9 provides a variety of valuable case studies, whitepapers, presentations and technology briefs regarding the benefits of hosted predictive dialers.
For access to all our online resources, all you need to do is register.

Case Studies

ALVA Pacific Case Study Alva Pacific Franchise Corp. uses Five9 to turn internet cafes into profitable night-time call centers.

American Ramp Company Case Study Skatepark Leader American Ramp Company Boosts Productivity, Efficiency, and Cost Savings in Record Time with Five9

Bitstop Network Services Case Study Bitstop Network Services expands product line and increases profits quickly with Five9.

Carolina Call Center Case Study Flexible and Fast Customer Service with Carolina Call Center

Channel Blend Case Study Channel Blend, LLC, a provider of outsourced services, taps rural talent pool to build multi-location call centers with Five9.

Debt Procurement Corporation Case Study Debt Procurement Corporation uses Five9 to keep costs low, enter new markets, and improve effectiveness.

Emerald Mortgage Case Study Emerald Mortgage turns to Five9 to accelerate lead generation and ensure quality customer service.

Etelint Consulting Case Study Etelint Consulting uses Five9's on-demand solution to support their customer SLAs and achieve cost savings with VoIP.

First Funds Case Study FirstFunds increases agent talk time by 400% with an integrated Five9 call center and CRM solution.

Kingsdale Shareholder Services Case Study Kingsdale Shareholder Services enlists Five9 to double call volume and number of customers in one year.

North American Handico Case Study North American Handico takes advantage of Five9 solution’s ease-of-use, affordability and flexibility to provide employment for the disabled.

Omega Direct Response Case Study Global Provider Omega Direct Response Transcends Geography with Five9

Pacific Mortgage Case Study Pacific Mortgage Turns to Five9 for Speedy Solution that Doubles Sales Per Agent and Reduces Phone Bill by 31%.

Purple Heart Service Foundation Case Study Purple Heart Service Foundation uses Five9 to develop effective at-home agent training for combat-wounded veterans.

USCB, Inc. Case Study USCB Leverages Five9 to Transform Call Center Operations Deliver Positive Cash Flow for Clients.

Vonage Case Study Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns

XAct Telesolutions Case Study XAct Telesolutions deploys multi-location call center in one week with Five9.

Whitepapers

2006 State of the Call Center Report White Paper This paper discusses the customer attitudes towards call centers and ways to improve their experience and satisfaction.

2009 Trends to Watch: Contact Center Markets and Technologies White Paper Technology markets are changing fast. This brief is essential reading for you to identify and track the key forces shaping the prospects for your business. In this piece, Datamonitor’s senior analyst specializing in Contact Center Markets and Technologies will outline the changes in your market, explain which trends will have the biggest impact, and highlight who will benefit from the fast-paced developments in contact center technology.

2009 Trends to Watch: Contact Center Outsourcing and Services White Paper Technology markets are changing fast. This brief is essential reading for you to identify and track the key forces shaping the prospects for your business. In this piece, Datamonitor’s senior analyst specializing in contact center outsourcing will outline the changes in your market, explain which trends will have the biggest impact, and highlight who will benefit fromthe fast-paced developments in outsourced contact center services.

At-Home Agents Report White Paper Five9 is a market leader in hosted call center solutions, so any company looking to buy or upgrade their existing call center infrastructure from Avaya, Nortel, Aspect, Genesys or Cisco would do well to consider Five9 as a hosted alternative. This paper discusses benefits, advantages and issues associated with adopting at-home call center agents.

Beagle Group's Small Footprint, Big Results White Paper This paper discusses the reasons a company would choose a hosted call center model versus premise based, and provide insights into detailed TCO.

Call Centers 101 White Paper This white paper is a Five9 primer on basic call center terminology, capabilities, and issues. In addition, information is provided on call center challenges today and call center performance topics.

Market Share Insight: The Contact Center Universe 2008 White Paper This Executive Presentation provides the reader with a concise, in-depth and comprehensive view of Datamonitor's contact center market share analysis.

Opportunities for CCOS Vendors in Business Process Outsourcing (Strategic Focus) White Paper Contact center outsourcing vendors are suffering margin pressure and the economic downturn threatens volumes forcing them to find new revenue streams in adjacent business processes. At the same time, their clients are looking to save money by consolidating vendors. This theme aims to identify trends in BPO convergence, providing outsourcers with the knowledge they need to integrate front-office offerings with back-office processes.

Optimizing at-home agents within a distributed call center model White Paper "This Beagle Research Group Executive White Paper examines the benefits and the new challenges placed on the call center by both advancing technology and entrepreneurship."

The Rise of Outbound Applications in an Economic Recession (Strategic Focus) White Paper Outbound interactive voice response (IVR) is the next generation outbound communication technology being adopted by enterprises today. As cost pressures rise in the uncertain economy and enterprises look to decrease call volumes, outbound IVR represents a tremendous area of growth over the next five years. This report will look at the tactical and strategic opportunities for vendors and enterprises in a down economy and focus on the applications being deployed for outbound solutions.

Yankee Group's Total Cost of Ownership Study White Paper This paper from Yankee Group talks about drivers for adopting hosted call center solutions and compares TCO for hosted vs. premise-based call centers.

Briefs

5 Myths of VoIP based, Hosted Contact Centers Brief A quick look at five myths that it's time to dispel about hosted call centers and VoIP telephony.

At-Home Agents: Promises and Pitfalls Brief This is a transcript of the question and answer session from a popular webinar named At-Home Agents: The Promise and Pitfalls That was conducted by Five9 on November 16, 2006. In this webinar Five9 presented research findings from a study of 200 call centers, and two Five9 customers made presentations that included real-life stories about managing at-home agents.

Outsourcing Your Call Center Functions Brief This Five9 technology brief presents in plain language the pros, cons of outsourcing your call center functions.

Predictive Dialers Brief World-class businesses have used predictive dialers for years to increase sales, live contacts and collections. This Five9 technology brief provides a contemporary backgrounder on predictive dialers: their uses, deployment options, and the Do Not Call requirements.

The Advantages of the On-Demand Call Center Brief A conversation with Denis Pombriant, founder and managing principal of Beagle Research Group, LLC. about the advantages of the On-Demand Call Center.

Presentations

Benefits of the Five9 On-Demand Virtual Call Center Presentation This Flash-based presentation will introduce you to the benefits of hosted call center and predictive dialer software.

Call Center Compliance Webinar Presentation On September 10th, leading experts Joe Sanscrainte from Bryan Cave, Ryan Thurman from Contact Center Compliance, and David Van Everen from Five9 addressed the most pressing compliance issues facing contact centers. During the session they covered best practices for misunderstood regulations such as: cell phone restrictions, EBR guidelines, number portability, and recent enforcement actions.

Five9 Integration With NetSuite Overview Presentation Watch this twelve-minute overview of the Five9 Integration With NetSuite

Five9 Product Overview Presentation Watch this quick, four-minute product overview that illustrates how Five9 is a fast, affordable, and easy to use solution.

Five9 Release 7.1 Overview Presentation Watch this quick, five-minute release overview that describes the latest additions to the Virtual Call Center Suite.

Five9 Release 7.2 Overview Presentation Watch this quick, five-minute release overview that describes the latest additions to the Virtual Call Center Suite.

Five9 Release 7.3 Overview Presentation Watch this quick, five-minute release overview that describes the latest additions to the Virtual Call Center Suite.

Five9 Workforce Management Overview Presentation Watch this six-minute overview of Five9 Workforce Management, the latest addition to the Virtual Call Center Suite.

Virtual Call Center Suite Demo Presentation This Flash-based presentation provides an in-depth demonstration of Five9's hosted call center and predictive dialer software.

Virtual Call Center Suite Overview Presentation This Flash-based presentation provides an in-depth look at Five9's hosted call center and predictive dialer software.