Partnership Further Expands Availability of Award-Winning Contact Center and WFO Solutions to Organizations of All Sizes
SAN RAMON, Calif. and MELVILLE, N.Y., November 14, 2016 — Five9, Inc. (Nasdaq: FIVN) and Verint® Systems Inc. (Nasdaq: VRNT) today announced a new partnership in which Five9 will resell the complete Verint Enterprise Workforce Optimization™ (WFO) suite in the cloud.
Verint Enterprise Workforce Optimization is now being offered as an integral part of the Five9 portfolio, fully integrated and deployed alongside the award-winning Five9 cloud Virtual Contact Center. Five9 will sell and support the complete range of Verint WFO solutions that Five9 will make available from the cloud to organizations of all sizes.
Featuring a single user interface and unique business process workflows, Verint’s WFO solution offers rich functionality for call recording, quality management, workforce management, performance management, elearning and coaching, and desktop and process analytics, as well as speech analytics. Leveraging the comprehensive solution, organizations can capture and analyze customer interactions, journeys and sentiments across channels to enhance the quality and security of interactions, drive deeper engagement with customers and employees, enhance internal processes and compliance, uncover business trends, and heighten overall productivity and performance.
“Bringing market-leading workforce optimization and analytics solutions from Verint to our Five9 cloud offering marks an exciting addition that we believe will provide great value to our customers,” says Mike Burkland, President & CEO, Five9. “We’re pleased to feature these proven technologies as part of our comprehensive cloud solution and to be able to offer our customers a path toward achieving their objectives of enriching interactions, engaging employees and customers, optimizing operations, and enhancing satisfaction through world-class sales and service.”
Adds Burkland, “We believe Verint and Five9 will be a powerful joint partnership that will allow both companies to benefit by referring business to each other.”
“Verint offers the market’s most comprehensive portfolio of customer engagement optimization solutions in the cloud, and we’re pleased to be partnering with Five9, a leader in cloud contact center software, to broaden its portfolio and support the Verint WFO solution delivered from the cloud,” says John Bourne, Senior Vice President, Global Channels and Alliances, Verint. “Making these solutions even more widely accessible to organizations of all sizes helps them gain the intelligence and insights they need to better understand what’s happening in their businesses, anticipate and respond to customer needs and expectations, and make faster, more informed decisions.”
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, more than 10,000 organizations in 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with reliable, secure, compliant, and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results. For more information, visit www.five9.com.
This press release contains “forward-looking statements,” including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks, uncertainties and assumptions, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2016, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2016, and other filings we make with the SEC. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, Verint assumes no obligation to update or revise them or to provide reasons why actual results may differ.
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