Oracle Cloud Customers Can Quickly and Easily Access Five9 Information to Integrate Cloud Contact Software with Oracle Service Cloud
SAN RAMON, Calif. – December 5, 2013 – Five9, a leading provider of cloud contact center software and Gold-level member of Oracle PartnerNetwork (OPN), today announced that Five9 cloud contact center software is now available in the new Oracle Cloud Marketplace.
Tweet This: Five9 #Cloud #ContactCenter Software Now Available in the @Oracle Cloud Marketplace
The Oracle Cloud Marketplace is a global marketplace where partners can publish applications and customers can browse through and discover new solutions that extend Oracle Cloud applications to address their business needs. Oracle Cloud customers can now quickly and easily access detailed Five9 product information, user ratings and reviews in the Oracle Cloud Marketplace.
By connecting Five9 to Oracle Service Cloud, enterprises can enjoy a new level of functionality with embedded telephony controls that can enhance customer service agent desktops. This includes:
- Automatic CTI screen pops on Oracle Service Cloud desktop; coupled with call delivery, agents can get the relevant information needed to actively engage with customers
- Softphone telephony capabilities, such as click-to-dial, right at the agents fingertips
- An intuitive interface that does not involve switching screens
"At Five9 we are aggressively extending our solution footprint in order to provide clients with robust cloud contact center software and a strong eco-system. Our participation in the Oracle Cloud Marketplace further extends our reach into the Oracle community and enables customers to easily reap the benefits of the Five9 cloud contact center software."
—Jim Gomez, vice president, business development, Five9
Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers worldwide and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based software to the cloud. With experience, technology, and ecosystem of partners, Five9 can help businesses take advantage of secure, reliable, scalable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.
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Analyst & Media Contacts:
Chaundera Wolfe, Five9