Five9 SoCoCare Applauded for Innovation and Improving Social Media Communications in the Contact Center for the 2nd Year in a Row
SAN RAMON, CALIF. (January 23, 2014) — Five9 SoCoCare has been named the 2013 TMC Social Business Award Honoree by TMC’s CUSTOMER magazine.
The Social Business Award praised Five9 SoCoCare for its innovation, unique capabilities, and significant contributions toward enabling and improving social channel interactions.
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“It is an honor to be recognized once again for our continued contributions towards improving and enabling social media customer care. Consumers are increasingly using social media to engage with companies and Five9 SoCoCare is able to deliver the leading all-in-one solution to facilitate and enhance social customer care interactions.”
-- Lance Fried, senior vice president of social and mobile, Five9
Five9 SoCoCare combines rich social feeds (from blogs to articles to social network posts) with the ability to reply and direct-message authors all on one, unified platform. Powered by its natural language processing capabilities and advanced business rules, Five9 SoCoCare gives organizations the ability to treat requests for customer service or support from social media similarly to incoming phone calls.
“Using Five9 SoCoCare, companies have the ability to not only measure and monitor customer satisfaction in real-time but can actively participate in the daily dialog that shapes their brand perception. TMC is proud to recognize Five9 SoCoCare as the honoree of the TMC Social Business Award for its achievement in advancing social communications.”
-- Rich Tehrani, CEO, TMC
In addition to being named honoree of the 2013 Social Business Award, Five9 SoCoCare has won the TMC Cloud Computing Excellence Award, Labs Innovation Award, 2012 Social Business Award, and Communications Solutions Product of the Year Award.
About Five9 SoCoCare
Five9 is the leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers worldwide and facilitating more than three billion customer interactions annually. Five9 SoCoCare is a best-in-class social engagement and mobile customer care solution. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations of every size transition from premise-based software to the cloud. With unparalleled expertise, technology, and ecosystem of partners, Five9 helps businesses take advantage of secure, reliable, scalable cloud contact center software to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com and www.sococare.com.
Twitter: @Five9 @SoCoCare
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Analyst & Media Contacts:
Sarah Rolfing, Five9