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News Release

Vialinx Switches to Five9 On-Demand Blended Call Center Software and Increases Sales Productivity by 30%

Vialinx Dramatically Increases Sales Productivity and Revenue After Deploying Virtual Call Center Software from Five9

PLEASANTON, Calif. – December 15th, 2009 – Five9 Inc., the leader in on-demand call center software, announced today that Vialinx, a provider of outsourced call center solutions based in San José, Costa Rica, has standardized on Five9 to power their call centers.

“We needed a comprehensive inbound and outbound on-demand call center platform” said Mike Stafford, Director of Operations for Vialinx. “After trying other, less-expensive, hosted call center vendors we decided that Five9 had the best on demand call center technology, reliability and vision. After we deployed Five9, we realized a 30% increase in revenue on our sales campaigns” he added.

From within their 39,000 square feet, 750 station facility in Costa Rica, Vialinx provides both inbound and outbound contact center solutions and market research services for major internet retailers and business-to-business service providers in the United States and Canada.

“Virtual call center software provides geographic independence and does not require huge upfront capital investment or lengthy implementation” said Mike Burkland, CEO of Five9. “It has enabled Vialinx to gain competitive advantage and capitalize on significant revenue opportunities by providing to their customers highly skilled call center agents using sophisticated virtual call center software from Five9.”

An on-demand solution with rock-solid reliability, the Five9 Virtual Call Center Suite is delivering measurable results for Vialinx where other systems fell short. With Five9, Vialinx is able to manage and execute on multiple inbound and outbound projects at the same time. Advanced features such as web callback provide competitive advantage for Vialinx customers by contacting website leads to live agents in real time. And the flexibility of the Five9 on-demand call center software allows Vialinx to tune the system as needed to meet custom reporting needs and seasonal fluctuations in agent seat counts.

Five9 pioneered the on-demand call center software market in 2001 and with the largest engineering team in the on-demand call center industry continues to enhance its call center product portfolio based on market demand, customer and partner feedback, and a promise to offer companies of all sizes access to sophisticated and innovative call center solutions quickly, at a cost of ownership far lower than traditional premise-based solutions.

About Vialinx

Headquartered in San José, Costa Rica, Vialinx provides contact center solutions to major brands across North America. From within a 39,000 square feet facility in Costa Rica equipped with state-of-the-art telephony hardware and software, Vialinx serves a wide variety of contact center dependent internet-based companies in both the United States and Canada. Vialinx customers enjoy cost-effective solutions for inbound Customer Service, outbound Telesales, telephone market research, opinion polls and related services. Take advantage of our unique cost-savings infrastructure for your call center.

About Five9

Five9 is the leading global provider of on-demand call center software for telemarketing, customer service, and business continuity. The award-winning Five9 Virtual Call Center and Predictive Dialer serves customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy. For more information, visit Become a fan of Five9 at:

Media Contact

Five9 Contact

David Van Everen
Five9, Inc.