On-demand VoIP contact center solution provides a feature rich contact center system for a fraction of the cost of traditional solutions.
Emeryville, CA (June 7, 2004) — Five9, Inc. today emerged from “stealth mode” to announce the general availability of its VoIP Virtual Contact Center™ for small—to medium-sized call centers and companies who provide outsourced call center services. Five9’s VoIP Virtual Contact Center is the only solution available on the market that’s delivered on a pure VoIP platform, and allows customers to become up-and-running within hours.
At a fraction of the price of traditional call center solutions, Five9’s VoIP Virtual Contact Center allows companies of any size to build a feature rich contact center — anywhere in the world — without any hardware, software, or upfront capital expenditures. In addition to the cost savings, Five9’s on-demand service allows for easy set-up and administration of at-home agent workforces as well as singular or distributed, multi-site centers to act as one, regardless of geographic location.
“We recognize that a call center’s most important strategic asset is the level of service it can provide its customers,” said John Kim, Founder and Chief Evangelist of Five9. “While our mission is to provide call centers with the highest quality, most comprehensive on-demand solution available, we also understand that cutting unnecessary costs is critical to competing in today’s call center market. That’s why we provide customers with complimentary VoIP adaptors, and are the only hosted contact center service provider to have 100 percent of our customers running over the Internet using full business class VoIP.”
Built from the ground up by Five9 to ensure costs are kept low, any business with just a PC and a broadband connection can afford a comprehensive suite of applications including: Automatic Call Distribution (ACD), Predictive Dialer, Customer Relationship Management (CRM), Interactive Voice Response (IVR), Computer Telephony (CTI), Remote Agent Capabilities, Skills-based Routing, Recording, Silent Monitoring, Real-time Reporting, Chat, and Centralized Management for Multi-site and Offshore contact centers.
In addition to these services, Five9 offers customers several differentiated services including:
100% VoIP-based service and superior QoS— providing innovative SIP-based technology that enables 100% of customers to use business-quality VoIP;
Security Encryption — offering mechanisms to ensure maximum security of phone calls; and,
Call blending — enabling customers to run multiple campaigns using both outbound predictive dialing combined with inbound call distribution using skills group routing to maximize agent productivity.
“Five9’s VoIP Virtual Contact Center is everything we need to run an effective call center,” Sharon Grossman, president of Xact TeleSolutions, a leading provider of contact center solutions providing customized services to more than 30,000 customers nationwide. “It isn’t just comprehensive technology though. Deploying the solution has also opened up new opportunities for us — allowing us to better utilize our resources and sell to expanded markets.”
The VoIP contact center solution is available now starting at $300 per month, and is already available on five continents and deployed by more than 100 customers.
About Five9, Inc.
Five9 is the leading global provider of on-demand call center solutions for customer interaction management. The award-winning Five9 Virtual Call Center™ targets small- to midsized call centers, contact center operations of large enterprises, and companies that provide outsourced call center services. Companies on five continents profit from Five9's reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit http://www.five9.com.