Innovation eliminates the need for expensive hardware, speeding deployment of low-cost on-demand call center solution.
PLEASANTON, Calif. (July 25, 2005) — Five9, Inc., the leader in on-demand call center solutions, today announced the opening of the first Five9 Centers of Excellence. The Centers of Excellence, located in New Delhi, India and Makati City, the Philippines, are an innovative means to provide new call centers and entrepreneurs an opportunity to start their businesses with limited upfront capital investment by renting office space and technology by the seat. Additionally, the COE offers access to best practices for call centers and comprehensive training, allowing the new call centers to immediately deliver the highest quality of service.
"When I was planning to set up a call center, I heard about the Center of Excellence, and after speaking with Five9 regarding the services offered immediately signed up with them," said Priyank Verma, CEO of Almeric Technologies, a New Delhi-based leading provider of Business Process Outsourcing services. "The Center helped us get up and running immediately, and provided us with a cost-effective way to provide superior customer care and grow our business. Additionally, Five9's Virtual Contact Center is easy-to-use and has helped maximize our agent's time."
As their outsourcing businesses develop, owners can expand the number of seats and amount of support they receive on-demand, until they ultimately reach the point where they can move into their own facilities. To help accelerate this growth, Five9 Centers of Excellence offer all of the components for a call center to be successful. Support is provided in five areas:
Business - business development and deal flow, retention and growth services;
Facilities - all infrastructure required including office space, desks, and headsets;
People - introduction services to pair call centers with qualified agents who can immediately staff and service the call center's outsourced customers;
Technology - bandwidth and the comprehensive features available in the best-of-breed technologies offered in the Five9 Virtual Contact Center™; and,
Training - early operational, and basic and advanced technology training along with tips on finding and retaining staff and ensuring best practices in the work and customer care environment.
"These centers are a way for Five9 to support the success and growth of the call center industry, while raising the standards for services delivered to callers and customers," said Brian Silverman, president and CEO of Five9. "Offering our best-of-breed technology with business development services to new call center operators allows us to share our knowledge of best practices in the call center space, and demonstrates our commitment to the success of the call center markets in India and the Philippines. We believe the level of support we are offering in the Five9 Centers of Excellence will significantly heighten the probability of success for our customers, enabling new call centers to thrive, while improving the reputation of call center outsourcing."
To help operate the India Center of Excellence and offer regional expertise, Five9 has partnered with New Delhi-based Traction. Traction is a leading provider of specialized consulting services for call center operations in India. Both Five9 Centers of Excellence are now open, and are located at 77 Sanchi Building, 3rd Floor, Nehru Place, New Delhi, India and 1100 88 Corporate Center, Valero cor Sedeno Sts. Salcedo Village, Makati City, Philippines. For more information, contact COE@five9.com or visit http://www.five9.com.
About The Five9 Virtual Call Center™
The Five9 Virtual Call Center™ enables companies of any size to build a comprehensive, feature-rich contact center - anywhere in the world - without any hardware, software, or upfront capital expenditures. In addition to the cost savings, Five9's on-demand service allows for easy set-up and administration of at-home agent workforces as well as single-site or distributed, multi-site centers to act as one, regardless of geographic location.
Built from the ground up by Five9 to eliminate third-party license fees and ensure costs are kept low, any business with just a PC and a broadband connection can afford a comprehensive suite of applications including: Automatic Call Distribution (ACD), Predictive Dialer, Customer Relationship Management (CRM), Interactive Voice Response (IVR), Computer Telephony (CTI), Remote Agent Capabilities, Skills-based Routing, Recording, Silent Monitoring, Real-time Reporting, Chat, and Centralized Management.
About Five9, Inc.
Five9 is the leading global provider of on-demand call center solutions for customer interaction management. The award-winning Five9 Virtual Call Center™ targets small- to midsized call centers, contact center operations of large enterprises, and companies that provide outsourced call center services. Companies on five continents profit from Five9's reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit http://www.five9.com.