Five9 Introduces Worldwide Dialing Capabilities for the Five9 Virtual Contact Center™
PLEASANTON, Calif. (November 21, 2005) — Five9, Inc., the leader in on-demand call center solutions, today announced the availability of new Worldwide Dialing capabilities for the Five9 Virtual Contact Center™ that enable users to make calls anywhere in the world at the lowest prices available. With more companies eager to optimize the utilization of facilities and reduce fixed costs, Worldwide Dialing allows telemarketing, telesales, and call center operations to 'follow the sun', marketing their products and services around the globe.
To help its customers get the lowest long distance prices available, Five9 negotiates long distance in aggregate for its more than 450 customers worldwide, which currently make more than 50 million calls per month, enabling lower prices than if customers were to negotiate individually with service providers or telecommunications providers.
"One-third of Five9's business already is outside the U.S. and Canada," said Brian Silverman, President and CEO of Five9, Inc. "With the introduction of Worldwide Dialing, we expect that number to grow even more. Our goal is to make it as inexpensive as possible for our customers to operate and grow their marketing, sales, and call center businesses with the ability to reach customers and service clients anywhere in the world. Our low monthly fee and market-leading per-minute pricing will help our customers' bottom-lines while enabling them to take on new business regardless of its geographic location."
About The Five9 Virtual Call Center™
The Five9 Virtual Call Center™ enables companies of any size to build a comprehensive, feature-rich contact center - anywhere in the world - without any hardware, software, or upfront capital expenditures. In addition to the cost savings, Five9's on-demand service allows for easy set-up and administration of at-home agent workforces as well as single-site or distributed, multi-site centers to act as one, regardless of geographic location.
Built from the ground up by Five9 to eliminate third-party license fees and ensure costs are kept low, any business with just a PC and a broadband connection can afford a comprehensive suite of applications including: Automatic Call Distribution (ACD), Predictive Dialer, Customer Relationship Management (CRM), Interactive Voice Response (IVR), Computer Telephony (CTI), Remote Agent Capabilities, Skills-based Routing, Recording, Silent Monitoring, Real-time Reporting, Chat, and Centralized Management.
About Five9, Inc.
Five9 is the leading global provider of on-demand call center solutions for customer interaction management. The award-winning Five9 Virtual Call Center™ targets small- to midsized call centers, contact center operations of large enterprises, and companies that provide outsourced call center services. Companies on five continents profit from Five9's reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit http://www.five9.com.