Five9 leverages NetSuite's NetFlex platform to meet the needs of call centers relying on the company's award-winning on-demand customer interaction management solutions
PLEASANTON, Calif. (January 12, 2006) — Five9, Inc., the leading global provider of on-demand telemarketing, customer service, and call center solutions for customer interaction management, today announced that it has teamed with NetSuite to become one of the inaugural partners of NetSuite's NetFlex Applications Program. As a partner, Five9 is using the new capabilities included in NetSuite's One System Architecture to more quickly and tightly integrate its comprehensive call center agent functionality with the NetSuite application to meet the needs of inbound and outbound marketing, sales, and customer service departments. Additionally, this integration has resulted in a new feature called Click-to-Call that has been jointly developed by Five9 and NetSuite.
Click-to-Call enables NetSuite customers to make phone calls from within their NetSuite application while taking advantage of the same low worldwide long-distance rates already enjoyed by over 450 Five9 customers. Supporting both PSTN and VoIP phones, Click-to-Call also makes it possible for NetSuite users to dial phone numbers appearing anywhere in their CRM and ERP applications.
"We are pleased to be a NetFlex Applications Program partner," said Brian Silverman, President and CEO of Five9, Inc. "The integration of the two products will help bring the benefits of VoIP and on-demand call center capabilities to businesses around the world."
"The NetFlex Applications Program allows third-parties to extend NetSuite into a host of important applications," said Zach Nelson, CEO of NetSuite. "Five9's integration with NetSuite can now phone-enable NetSuite applications, whereby NetSuite customers can easily manage their inbound and outbound calling processes."
For more information about the NetFlex Applications Program, please visit www.netsuite.com/NetFlexapps.
NetSuite enables companies to manage all key business operations in a single, integrated system, which includes customer relationship management; order management and fulfillment; inventory management; finance; ecommerce and Web site management; and employee productivity. NetSuite is delivered as an on-demand service, so there is no hardware to procure, no large, up-front license fee, and no complex set-ups. Finally, NetSuite's patent-pending "real-time dashboard" technology provides an easy-to-use view into role-specific business information that is always up-to-date. For more information about NetSuite, visit: www.netsuite.com.
About The Five9 Virtual Call Center™
The Five9 Virtual Call Center™ enables companies of any size to build a comprehensive, feature-rich contact center - anywhere in the world - without any hardware, software, or upfront capital expenditures. In addition to the cost savings, Five9's on-demand service allows for easy set-up and administration of at-home agent workforces as well as single-site or distributed, multi-site centers to act as one, regardless of geographic location.
Built from the ground up by Five9 to eliminate third-party license fees and ensure costs are kept low, any business with just a PC and a broadband connection can afford a comprehensive suite of applications including: Automatic Call Distribution (ACD), Predictive Dialer, Customer Relationship Management (CRM), Interactive Voice Response (IVR), Computer Telephony (CTI), Remote Agent Capabilities, Skills-based Routing, Recording, Silent Monitoring, Real-time Reporting, Chat, and Centralized Management.
About Five9, Inc.
Five9 is the leading global provider of on-demand call center solutions for customer interaction management. The award-winning Five9 Virtual Call Center™ targets small- to midsized call centers, contact center operations of large enterprises, and companies that provide outsourced call center services. Companies on five continents profit from Five9's reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit http://www.five9.com.