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News Release

Our 500th Customer!

New customer acquisitions and record growth in 2005 signal continued acceptance and adoption of on-demand call center solutions

PLEASANTON, Calif. — February 27, 2006 — Five9, Inc., the leading global provider of on-demand telemarketing, customer service, and call center solutions for customer interaction management, today announced that it has reached the 500 customer milestone and disclosed that it tripled revenues from 2005 compared to 2004.

The company fueled this growth by adding more than 300 customers in 2005 alone, which has resulted in more than 6,500 agents around the world now using the Five9 Virtual Call Center Suite™. New customers that Five9 signed in 2005 come from a variety of industries including healthcare, telecommunications, technology, education, mortgage, and non-profit. Aside from seeing tremendous growth in these industries, Five9 is witnessing rapid adoption both domestically and internationally from companies offering call center outsourcing services to US, UK and Australian companies. As these companies are finding it necessary to find more and more ways to remain competitive, both onshore and offshore outsourcers are turning more and more to Five9 because of the vast functionality it offers at price points that are far below those of other hosted systems as well as those of the more traditional premise-based offerings.

"The traditional benefits of on demand computing, including low cost and fast ROI, are finally reaching the call center," said Denis Pombriant, managing principal, Beagle Research Group, LLP. "But more importantly, Five9 is making it easier and more affordable for companies to provide world class service to their customers," he added. "By making sophisticated call center systems available for a low monthly charge on the Internet, Five9 is helping companies of all sizes drive up loyalty and customer satisfaction which results in better relationships and more repeat business."

Along with the increased adoption among a diverse set of industries, Five9's significant investment in its technical infrastructure and its international business expansion has added to its record growth and helped position the company for continued success. Five9 opened a second datacenter in San Jose, California, and is continuing its migration to the next generation of hardware to be able to continue to quickly roll out new features and capabilities. And, in mid-2005, Five9 opened offices in Canada, India, and the Philippines, and introduced its first Centers of Excellence in India, the Philippines, and the Dominican Republic. The Centers of Excellence provide new call centers and entrepreneurs an opportunity to start their businesses without upfront capital investment by renting office space and technology by the seat, and getting training on best business practices. To date, there has been a tremendous need for these services, resulting in Five9 helping over 30 call centers get started in these regions last year.

"We've grown significantly these past couple of years, but haven't seen anything as dramatic as last year," said Brian Silverman, president and CEO of Five9. "By the end of 2005, we were placing or receiving almost 60 million calls per month on behalf of our customers. This alone is a testament to the adoption of the on-demand call center solution, but when taken with all of the other milestones we've accomplished is exceptional proof that businesses around the world are aware of the benefits of this solution, and the model is in great demand."

About the Five9 Virtual Call Center Solutions
The Five9 Virtual Call Center solutions enable companies of any size to build a comprehensive, feature-rich call center - anywhere in the world - without any hardware, software or upfront capital expenditures. Their comprehensive capabilities enable outbound telemarketing and sales teams to reach more prospects in person, thereby significantly increasing leads, pipeline, and ultimately sales revenues, and help customer service and inside sales teams handle higher volumes of inbound calls, thus raising customer responsiveness and satisfaction. Businesses using Five9 typically increase revenues 200-300% based on the higher rate of "right party contacts" the on-demand solution helps deliver. In addition to the cost savings and benefits to the business bottom-line, Five9's on-demand, hosted service allows for easy set-up and administration of at-home agent workforces as well as singular or distributed, multi-site centers to act as one, regardless of geographic location. Additionally, Five9 can seamlessly integrate with salesforce.com, NetSuite, RightNow, and a variety of other leading vendors.

Built from the ground up by Five9 to eliminate third-party license fees and ensure costs are kept low, the Virtual Call Center solutions allow any business with just a PC and a broadband connection to deploy a comprehensive suite of powerful capabilities including: Call Blending and Prioritization, Predictive Dialing, Automatic Call Distribution (ACD), Customer Relationship Management (CRM), Interactive Voice Response (IVR), Computer Telephony (CTI), Remote Agent Capabilities, Skills-based Routing, Call Recording, Do Not Call List and Call Abandonment Compliance, Silent Monitoring, Real-time Reporting, and Centralized Management.

About Five9, Inc.

Five9 is the leading global provider of on-demand call center solutions for customer interaction management. The award-winning Five9 Virtual Call Center™ targets small- to midsized call centers, contact center operations of large enterprises, and companies that provide outsourced call center services. Companies on five continents profit from Five9's reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit http://www.five9.com.

Media Contact

Heather Fitzsimmons
MindShare PR
+1.650.323.3045
heather@mindsharepr.comFive9 Announces Five-Hundredth Customer
New customer acquisitions and record growth in 2005 signal continued acceptance and adoption of on-demand call center solutions

PLEASANTON, Calif. — February 27, 2006 — Five9, Inc., the leading global provider of on-demand telemarketing, customer service, and call center solutions for customer interaction management, today announced that it has reached the 500 customer milestone and disclosed that it tripled revenues from 2005 compared to 2004.

The company fueled this growth by adding more than 300 customers in 2005 alone, which has resulted in more than 6,500 agents around the world now using the Five9 Virtual Call Center Suite™. New customers that Five9 signed in 2005 come from a variety of industries including healthcare, telecommunications, technology, education, mortgage, and non-profit. Aside from seeing tremendous growth in these industries, Five9 is witnessing rapid adoption both domestically and internationally from companies offering call center outsourcing services to US, UK and Australian companies. As these companies are finding it necessary to find more and more ways to remain competitive, both onshore and offshore outsourcers are turning more and more to Five9 because of the vast functionality it offers at price points that are far below those of other hosted systems as well as those of the more traditional premise-based offerings.

"The traditional benefits of on demand computing, including low cost and fast ROI, are finally reaching the call center," said Denis Pombriant, managing principal, Beagle Research Group, LLP. "But more importantly, Five9 is making it easier and more affordable for companies to provide world class service to their customers," he added. "By making sophisticated call center systems available for a low monthly charge on the Internet, Five9 is helping companies of all sizes drive up loyalty and customer satisfaction which results in better relationships and more repeat business."

Along with the increased adoption among a diverse set of industries, Five9's significant investment in its technical infrastructure and its international business expansion has added to its record growth and helped position the company for continued success. Five9 opened a second datacenter in San Jose, California, and is continuing its migration to the next generation of hardware to be able to continue to quickly roll out new features and capabilities. And, in mid-2005, Five9 opened offices in Canada, India, and the Philippines, and introduced its first Centers of Excellence in India, the Philippines, and the Dominican Republic. The Centers of Excellence provide new call centers and entrepreneurs an opportunity to start their businesses without upfront capital investment by renting office space and technology by the seat, and getting training on best business practices. To date, there has been a tremendous need for these services, resulting in Five9 helping over 30 call centers get started in these regions last year.

"We've grown significantly these past couple of years, but haven't seen anything as dramatic as last year," said Brian Silverman, president and CEO of Five9. "By the end of 2005, we were placing or receiving almost 60 million calls per month on behalf of our customers. This alone is a testament to the adoption of the on-demand call center solution, but when taken with all of the other milestones we've accomplished is exceptional proof that businesses around the world are aware of the benefits of this solution, and the model is in great demand."

About the Five9 Virtual Call Center Solutions
The Five9 Virtual Call Center solutions enable companies of any size to build a comprehensive, feature-rich call center - anywhere in the world - without any hardware, software or upfront capital expenditures. Their comprehensive capabilities enable outbound telemarketing and sales teams to reach more prospects in person, thereby significantly increasing leads, pipeline, and ultimately sales revenues, and help customer service and inside sales teams handle higher volumes of inbound calls, thus raising customer responsiveness and satisfaction. Businesses using Five9 typically increase revenues 200-300% based on the higher rate of "right party contacts" the on-demand solution helps deliver. In addition to the cost savings and benefits to the business bottom-line, Five9's on-demand, hosted service allows for easy set-up and administration of at-home agent workforces as well as singular or distributed, multi-site centers to act as one, regardless of geographic location. Additionally, Five9 can seamlessly integrate with salesforce.com, NetSuite, RightNow, and a variety of other leading vendors.

Built from the ground up by Five9 to eliminate third-party license fees and ensure costs are kept low, the Virtual Call Center solutions allow any business with just a PC and a broadband connection to deploy a comprehensive suite of powerful capabilities including: Call Blending and Prioritization, Predictive Dialing, Automatic Call Distribution (ACD), Customer Relationship Management (CRM), Interactive Voice Response (IVR), Computer Telephony (CTI), Remote Agent Capabilities, Skills-based Routing, Call Recording, Do Not Call List and Call Abandonment Compliance, Silent Monitoring, Real-time Reporting, and Centralized Management.

About Five9, Inc.

Five9 is the leading global provider of on-demand call center solutions for customer interaction management. The award-winning Five9 Virtual Call Center™ targets small- to midsized call centers, contact center operations of large enterprises, and companies that provide outsourced call center services. Companies on five continents profit from Five9's reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit http://www.five9.com.

Media Contact

Heather Fitzsimmons
MindShare PR
+1.650.323.3045
heather@mindsharepr.com