On-demand call center provider hits milestone number of calls with the Five9 Virtual Call Center
PLEASANTON, Calif. (May 29, 2007) - Five9, Inc., the leader in on-demand call center solutions, today announced that its Five9 Virtual Call Center™ has now processed over 1.5 billion calls since rolling out the first release of its on demand Virtual Call Center service in 2003. As more companies realize the benefits of hosted offerings, demand for the Five9 Virtual Call Center has grown rapidly and now the company is processing several million phone calls every day.
"Five9 has established itself as a pacesetter in the on-demand call center industry," said Jim Dvorkin, Five9's CTO. "Companies considering building a new call center or upgrading existing call center infrastructure see the benefits of a hosted service, and find it a real alternative to buying premise-based equipment. Our product is a scalable and proven solution for call centers of any size as our customers can attest."
Five9's Virtual Call Center offers customers numerous options to building an on-demand call center that is scalable, reliable and flexible, and requires little overhead - just PCs with a broadband connection. Depending on the needs of the business, the virtual call center can be devised for solely outbound campaigns using predictive dialing or inbound campaigns using skills based routing, IVR and computer telephony integration. Five9 customers can also easily adapt and change their call center configuration to meet the demands of their business, and monitor performance of their call center agents in real time.
"Five9's on-demand platform continues to add customers at a rapid pace as more businesses adopt the on-demand call center model to achieve business savings while taking advantage of a comprehensive feature-set," said Five9's president and CEO, Brian Silverman. "We believe this is just the beginning of a growing demand, and look forward to continuing to accelerate our market leadership."
About the Five9 Virtual Call Center™
The on-demand Five9 Virtual Call Center™ enables companies of any size to build a comprehensive, feature-rich contact center - anywhere in the world - without any hardware, software, or upfront capital expenditures. In addition to the cost savings, Five9's on-demand service allows for easy set-up and administration of at-home agent workforces as well as single-site or distributed, multi-site centers to act as one, regardless of geographic location.
Built from the ground up by Five9 to eliminate third-party license fees and ensure costs are kept low, any business with just a PC and a broadband connection can afford a comprehensive suite of applications including: Automatic Call Distribution (ACD), Predictive Dialer, Auto Dialer, Interactive Voice Response (IVR), Computer Telephony (CTI), Remote Agent Capabilities, Skills-based Routing, Voice Recording, Quality Monitoring, Real-time Reporting, Chat, and Centralized Management.
About Five9, Inc.
Five9 is the leading global provider of on-demand call center solutions for customer interaction management. The award-winning Five9 Virtual Call Center™ targets small- to midsized call centers, contact center operations of large enterprises, and companies that provide outsourced call center services. Companies on five continents profit from Five9's reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit http://www.five9.com.