Products

The Five9 Auto-Dialer

Low-cost solution for high-speed campaign delivery

With our Auto-Dialer and a high-speed internet connection, you can create and launch automated customer campaigns immediately. The Five9 Auto-Dialer is the ideal solution for high-speed, low-cost, mass delivery of messages that require little or no agent assistance. With the ease of the web-based interface, you can:

Automatically deliver recorded phone messages to designated call lists
Send out customer notifications and voice broadcasts
Administer surveys or polls
Provide self-service options as appropriate
Provide for rollover to agents when necessary

The results are maximum number of live parties reached in the minimum time, maximum number of successful outcomes, minimum amount of agent intervention, with documented case histories and complete operational statistics, at the lowest possible cost. Your customers will appreciate more frequent and relevant interactions with your company, while you maintain or lower your costs through increased automation.

The Five9 Auto-Dialer enables you to make as many or as few calls as you require for a low per-minute charge. You are billed for successfully connected calls and the time it takes to deliver messages. And unlike other providers who charge in full or half-minute increments, Five9 tracks calls in six-second increments.

Benefits

These are the kinds of results, many of them directly measurable with the built-in reporting tools, that you can achieve with the Five9 Auto-Dialer:

Improved customer satisfaction and loyalty by providing more frequent and relevant status updates, proactive offers for new products and services, and important reminders
Improved agent efficiency by enabling agents to focus on higher-value interactions with customers
Lower cost per customer interaction by automating routine calls and delivery of messages
Improved collection rates by providing more timely notices of past due accounts
Improved sales performance by qualifying leads more accurately and delivering them directly to agents
Lower administration costs by leveraging the easy-to-use Five9 on-demand solution and avoiding unnecessary hardware and software maintenance

One Product, Many Solutions

The power, ease of use, and flexibility of the Five9 Auto-Dialer makes it an attractive choice across a wide variety of industries and applications:

Notifications: let customers know when a product has shipped to them
Appointment reminders: save employee time and automatically remind customers of appointments
Surveys: identify opportunities for customer service improvement
Polls: collect valuable demographic information
Collections: reach out to more past-due account holders
Opt-in telemarketing message delivery: let your customers decide when it's the right time to discuss a targeted product offering
Political canvassing: increase support for your political and activist campaigns
Charitable requests: broaden your audience for donations

Key Auto-Dialer Features

The Five9 Auto-Dialer includes the breadth of capabilities you need to make your automated dialing campaigns successful:

Compare the features of our products

How it Works

Start by opening an account with us. We can have your new auto-dialer system up and running in as little as 48 hours. Provide agents and supervisors the necessary computers, headsets and internet access according to Five9 recommendations. Finally, ensure that users take the training we provide as part of your purchase.

After training, begin configuring your call center with our easy to use, web-based tools. You can set up as many auto-dialing campaigns as you wish, using your imported call lists and do-not-call lists. Each campaign can have its own IVR script and messages. To ensure a consistent experience when customers elect to speak to an agent, you can create agent interaction scripts for each campaign.

As your campaigns run, our auto-dialer works through your dialing lists and uses call-progress detection to understand whether the call was received by an answering machine or person, so that your recorded message can be played. If needed, you can play different messages for answering machines and live contacts. You can also optionally configure the auto-dialer so that your customers can interact with a menu of options and messages, and even allow them to add their phone number to the do-not-call list without interacting with an agent. Every call is logged, including the information about how your customers interacted with the system. And, when one of your customers needs to talk to a live agent, the call can be queued up for the next available agent. When your agents are connected to live parties they can follow the scripts you've written and record the results in the Five9 contact history. Time-sensitive information associated with the call can also be sent via email.

While the campaigns are running your supervisors can monitor real-time campaign status, agent performance and queued interactions. Campaigns can be started, stopped, or fine-tuned at any time. Additionally, managers can use our rich reporting and quality management facilities to evaluate the effectiveness of the auto-dialing campaigns.

Rock-Solid Reliability

The Five9 Auto-Dialer runs in our telecommunications-grade datacenter, and is attended by support staff around the clock. In addition to redundant network connections and power supplies, our fully-dedicated support team helps ensure that you gain the maximum uptime and benefit from your automated dialer campaigns.

Five9 Product Comparisions

Choose the Inbound Call Center when you need live agents to handle incoming calls.
Choose the Outbound Call Center when you need live agents to execute outgoing calling campaigns.
Choose the Auto Dialer when you need to high-speed, low-cost, mass delivery of messages to predefined calling lists, with our without live agent backup.
Choose the Virtual Call Center Suite when you want all of the above at bundle pricing.