The average amount of idle time per agent per day is close to an hour. That’s a lot of time agents aren’t interacting with customers, and it costs businesses plenty.
Five9 Active Blending capabilities makes productivity native to the workflow of your contact center, enabling you to replace idle time with customer talk time, close the profitability gap, and open up potential revenue opportunities.
Your agents have a unified desktop to manage inbound and outbound programs simultaneously, on a call-by-call basis, delivered with the right agent scripting.
Organizations know that the contact center is where customers form their strongest view of a business. But one-way customer service won't cut it anymore. Five9 Blended Contact Center with Active Blending helps you deliver customer service that wins.