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Contact Center Chat:
Drive Sales & Reduce Support Costs

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Engage Your Customers Through Live Chat

Draw customers into live conversations from social media, your website, and email interactions. The Five9 omnichannel solution allows you to seamlessly move discussions into the preferred channel.

Five9 Chat uses the same role-based analytics and reporting as the other applications in the Five9 Omnichannel suite, enabling supervisors to manage agent and workgroup performance based on traditional contact center metrics. View real-time dashboards and supervisor consoles for agent monitoring and coaching, and record chats to capture and store correspondence for compliance and training purposes.

Five9 Chat gives your agents a powerful way to engage customers in support inquiries and in the purchasing process. The intuitive, unified interface enables agents to respond to customer communications across multiple channels — email, chat, and social all in one queue. Pre-scripted answers to commonly asked questions and next best actions improve conversion rates, speed up responses, and increase sales.

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Advanced Prioritization

Instantly retrieve information about a customer from the CRM when they first initiate the chat session. Prioritize and tailor responses according to customer value, risk, and influence.

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Intelligent Routing

The Natural Language Processing engine mines the text of a chat message to identify business issues, sentiment, and value to organize and prioritize emails. Business rules then route emails to the best agent for the job.

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Multiple Touch-points

Agents can live chat with customers across multiple touch-points including mobile applications, desktop websites, and mobile websites. Agents can even invite customers to a private live chat from another channel.

Five9 has allowed us to scale better, grow very quickly, and be very flexible.
Bernie Fraser
Technical Support Director, NetSuite

Solution Brief: Omnichannel Contact Center

Learn more about the features of Five9 Connect and see how you can engage your customers on their channel of choice through social media, chat, email, or mobile devices.

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Get More Info & Pricing

Gain access to all contact center resources, such as demos, white papers, data sheets, and more.

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Omnichannel Contact Center Features

Single Omnichannel Administration Console

Real-Time Dashboards & Historical Reports

Integrated Omnichannel Interface

“Push” & “Pull” Agent Delivery

Simple Script Pop-Ups for Quick Answers

Advanced Search & Auto URL Reduction

Customer Record, Capture, & Editing

Panoramic History Timeline of Chats

Social Lead Generation

Chat via Website or Mobile App

Engage in Multiple Chat Sessions

Transfer or Conference Chats

Gather Visitor Information

Auto-Greeting when Agent Accepts Chat

Web Form for Chat Topic Selection

Respond to Emails from Multiple Touchpoints

Natural Language Processing (NLP) Engine

Visual IVR for Mobile Customers

Email Relay to CRM

ACD & Cherry-Picking Email Routing

Easy-to-Use Administration Tools

Cross-Channel Treading

Social Customer Care

Boost Productivity with Five9

Stop wasting time on manual dialing and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can create an automated marketing and sales funnel that achieves your outbound goals.

Prospecting

Predictive dialing connects agents only to live prospects, maximizing calling efficiency.

Qualifying

Use list priorities and ratios, so your agents can focus on their most qualified leads.

Nurturing

Automate agent callbacks using the Disposition Timer and redial feature.

Converting

Leverage workflow rules with time-of-day triggers to manage agents and campaigns.

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.

Call 1-800-553-8159 for More Information