Optimize Your Operations with Five9
Managing a call center can be difficult, but with the proper processes and technology in place, you can be assured that quality and quantity performance are being maintained. Five9 delivers real-time and historic, actionable insights based on contact center best practices. You get immediate answers to your most critical agent performance and operational questions. And with the new iPad supervisor app, you can spend less time at your desk and more time coaching and developing agents.
Five9’s advanced workforce automation tools help you calibrate your contact center operations with optimum results. Achieve the right number of agents, steady occupancy, minimized overtime, accurate forecasts of traffic volume, low abandonment rate, and effective change management so that your contact center experiences great productivity gains at a minimized cost.