Dependable Software Designed for the Cloud
Five9 utilizes the latest server technology in its data centers from the most trusted names in cloud infrastructure and technology, including Cisco and HP. Our cloud software architecture delivers flexible application and storage capacity. Using a distributed and redundant server farm, Five9 can scale rapidly on demand and nimbly shift resources in response to a natural disaster. Five9 data centers currently process over 3 billion customer interactions a year.
For organizations that rely on high-volume contacts, nothing is more important than up-time. Five9 has relentlessly upgraded its data centers to process billions of inbound and outbound calls for some of the biggest names in the outsourcing, financial services, insurance, healthcare, retail, education, and energy industries—companies that cannot afford interruptions in service. Geographically distributed on the west and east coasts, our data centers operate 24/7 and provide customers an option to choose geo-redundancy—the ability to route traffic to an alternate facility.
The Five9 architecture is deployed using hardened and secure data centers, which are designed to host mission-critical applications and databases. These data centers include fully redundant subsystems and compartmentalized security zones controlled by biometric access control methods. Our data centers are regularly audited under AICPA AT 101 or SSAE 16 standards demonstrating robust data protection controls.