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Five9 Reliability & Availability

Cloud Software You Can Depend On

Designed for the Cloud
To manage millions of calls every day, Five9 deploys a combination of redundant data centers, state-of-the-art server architecture, 24/7 traffic monitoring, and security measures that far exceed industry standards. The result: Powerful, scalable, and secure cloud solutions that many of the biggest names in business trust to run their contact centers.
Cloud Contact Center Solutions
Speed & Scalability

Five9 utilizes the latest server technology in its data centers from the most trusted names in cloud infrastructure and technology, including Cisco and HP. By employing only proven, state-of-the-art solutions, Five9 data centers keep contact centers running smoothly and seamlessly with no interruptions. Five9 data centers currently process over 3 billion customer interactions a year in our cloud infrastructure.

Our cloud software architecture delivers flexible application and storage capacity. Utilizing a distributed and redundant server farm, Five9 can scale rapidly on demand and nimbly shift resources in response to a natural disaster.

High Availability

For organizations that rely on high-volume contacts, nothing is more important than up-time. Five9 has relentlessly upgraded its data centers to process billions of inbound and outbound calls for some of the biggest names in the outsourcing, financial services, insurance, healthcare, retail, education, and energy industries—companies that cannot afford interruptions in service.

Five9 data centers are designed to provide contact center solutions that are available when you need them, with sophisticated architecture that is fast, secure, and scalable. Geographically distributed on the west and east coasts, our data centers operate 24/7 and provide customers an option to choose geo-redundancy—the ability to route traffic to an alternate facility.

Network Monitoring

The Five9 Network Operations Center (NOC) delivers advanced surveillance of all Five9 systems, servers, and applications. Visual and audible alarms automatically alert NOC personnel to potential issues and system events in real time. Additional monitoring and reporting tools provide short and long-term trending data. With these solutions in place, NOC team members can literally “see” network activity as it happens and address potential issues before they develop. Ensuring first-level response 24/7, our NOC gives clients the knowledge and peace of mind that our team is always at the controls and monitoring the network.

The Five9 NOC also provides:

  • Incident management
  • Root cause analysis and reason for incident reporting
  • Issue escalation and resolution
  • Carrier management
  • Alarm monitoring
  • Trouble reporting
  • Escalation and SLA adherence
  • Software defect reviews and tracking to resolution

Secure Data Centers

The Five9 architecture is deployed using hardened and secure data centers, which are designed to host mission-critical applications and databases. These data centers include fully redundant subsystems and compartmentalized security zones controlled by biometric access control methods. Our data centers are regularly audited under AICPA AT 101 or SSAE 16 standards demonstrating robust data protection controls.

Learn More

Data Sheet: Inside the Five9 Cloud — A Technical Overview of the Five9 System

To manage millions of calls every day, Five9 relies on a combination of redundant data centers, state-of-the-art server architecture, 24/7 traffic monitoring, and security measures that far exceed industry standards. The result: Powerful, scalable, and secure cloud solutions that some of the biggest names in business trust to run their contact center.