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Cloud Contact Center Software You Can Depend On

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Dependable Software Designed for the Cloud

Five9 utilizes the latest server technology in its data centers from the most trusted names in cloud infrastructure and technology, including Cisco and HP. Our cloud software architecture delivers flexible application and storage capacity. Using a distributed and redundant server farm, Five9 can scale rapidly on demand and nimbly shift resources in response to a natural disaster. Five9 data centers currently process over 3 billion customer interactions a year.

For organizations that rely on high-volume contacts, nothing is more important than up-time. Five9 has relentlessly upgraded its data centers to process billions of inbound and outbound calls for some of the biggest names in the outsourcing, financial services, insurance, healthcare, retail, education, and energy industries—companies that cannot afford interruptions in service. Geographically distributed on the west and east coasts, our data centers operate 24/7 and provide customers an option to choose geo-redundancy—the ability to route traffic to an alternate facility.

The Five9 architecture is deployed using hardened and secure data centers, which are designed to host mission-critical applications and databases. These data centers include fully redundant subsystems and compartmentalized security zones controlled by biometric access control methods. Our data centers are regularly audited under AICPA AT 101 or SSAE 16 standards demonstrating robust data protection controls.

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Speed & Scalability

Speed & Scalability

By employing only proven, state-of-the-art solutions, Five9 data centers keep contact centers running smoothly and seamlessly with no interruptions.

High Availability

Five9 data centers are designed to provide contact center solutions that are available when you need them, with sophisticated architecture that is fast, secure, and scalable.

Network Monitoring

Our Network Operations Center gives clients the knowledge and peace of mind that our team is always at the controls and monitoring the network.

We chose Five9 because it’s the industry standard for cloud contact centers... We didn’t see any other company doing what Five9 could do.
Paul Cozzolino
Founder & CEO, Fast Fix 123

Technical Overview: Inside the Five9 Cloud

To manage millions of calls every day, Five9 relies on a combination of redundant data centers, state-of-the-art server architecture, 24/7 traffic monitoring, and security measures that far exceed industry standards. The result—powerful, scalable, and secure cloud solutions that some of the biggest names in business trust to run their contact center.

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Five9 Call Center Features

Predictive Dialer

Power Dialer

Campaign & List Management

Data Import

Quality Management

Real-Time Recording

Cloud APIs

Web Callback

Drag & Drop Script Design

Progressive Dialer

Preview Dialer

DNC Compliance

Call Recording

Historical Reporting

Contact History Database

At-Home Agents

CRM Integrations

Dialer List Management

Boost Productivity with Five9

Stop wasting time on manual dialing and managing leads. Five9 Outbound Contact Center automates lead and campaign management, so you can reate an automated marketing and sales funnel that achieves your outbound goals.

Prospecting

Predictive dialing connects agents only to live prospects, maximizing calling efficiency.

Qualifying

Use list priorities and ratios, so your agents can focus on their most qualified leads.

Nurturing

Automate agent callbacks using the Disposition Timer and redial feature.

Converting

Leverage workflow rules with time-of-day triggers to manage agents and campaigns.

Why Choose Five9

Industry Leadership

Monthly or annual pricing with no long-term contracts.

Reliability

Powerful, scalable, and secure cloud solutions.

Industry Leadership

Recognized by Gartner as a leader in Contact Centers.

CRM Integration

Integrate with all the leading CRM packages.

Cloud Platform

All you need is a computer, a headset, and Internet.