Every Five9 customer can access our 24/7/365 telephone and online support, including product documentation, a comprehensive knowledge base with hundreds of solutions to common issues, as well as online case management.
There are three ways to reach Customer Support:
In addition to the world-class standard support that every Five9 customer enjoys, Premium Support options are available to Five9 clients that need direct access to our senior customer support team.
When you sign up for a Premium Support option, you will also receive:
As part of the Five9 Developer Program, we provide dedicated technical support for developers, consultants, and information technology professionals who are using the Five9 Cloud APIs to extend and enhance the benefits of their Five9 contact centre solution. Our developer support team is proficient in a variety of programming languages and models, and can help you write code against the Five9 Cloud APIs.