Five9 University provides a collection of online training modules that cover every capability of the Five9 Virtual Contact Centre solution. Each module reviews essential features and best practices for contact centre operations and gives your team the information they need to become Five9 Certified.
Data shows that customers with a certified administrator improve adoption, require fewer support cases and are more successful in fully utilizing their Five9 solution. Through Five9 University, your contact centre administrators can hone their skills and become experts in operating the Five9 Virtual Contact Centre. Five9 offers online certification for inbound, outbound, and blended contact centre operations.
Certification is a simple, three-step process:
Five9 University is a powerful tool that helps users find ways to fully leverage the Five9 service and more easily achieve their business goals.
Access Five9 University from login.five9.com using your Five9 login.
Based on your services agreement, your team will participate in live and/or instructor-led training that is tailored to the needs of your business and the goals of your Five9 Virtual Contact Centre implementation. Live training is provided via standard web conferencing tools and fosters a collaborative "train the trainer" approach to learning. We focus on practical examples while building and operating your Five9 contact centre. Instructor-led training is provided on site by our Professional Services team, and covers essential aspects of your Five9 implementation so that your team is poised for success.