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contact call centre training programs from five9 university
A Solid Foundation for Building Skills

Five9 University provides the skills you need to make the most of your solution.

Five9 University: Call Centre Training Programs

Five9 University provides a collection of online training modules that cover every capability of the Five9 Virtual Contact Centre solution. Each module reviews essential features and best practices for contact centre operations and gives your team the information they need to become Five9 Certified.

A Total Training Program

Online Training

Online Training

Training consist of both online training videos and live online instructor-led training webinars. Content is made up of short modules categorized by function allowing learners to quickly find the specific topic they need.

Instructor-led Training Courses

Instructor-led Training Courses

Take your training, and your contact centre, to the next level by attending instructor-led training courses. This hands-on approach helps solidify concepts and learn the practical how-to that you will need to get the most out of your Five9 service.

Training Webinars

Training Webinars

Training webinars cover introductory content as well as best practices. Participate with access to a trainer or subject matter expert in group sessions where questions are encouraged.

Custom Training

Custom Training

We will work with you to define a custom curriculum for on-site or remote delivery. Standard instructor-led training courses dedicated to your employees are also available at your request.

Get Certified

Data shows that customers with a certified administrator improve adoption, require fewer support cases and are more successful in fully utilizing their Five9 solution. Through Five9 University, your contact centre administrators can hone their skills and become experts in operating the Five9 Virtual Contact Centre. Five9 offers online certification for inbound, outbound, and blended contact centre operations.

Certification is a simple, three-step process:

  1. Select a certification track
  2. Review the online training materials
  3. Take the online certification exam

Get Started Now

Five9 University is a powerful tool that helps users find ways to fully leverage the Five9 service and more easily achieve their business goals.

Access Five9 University from login.five9.com using your Five9 login.

Based on your services agreement, your team will participate in live and/or instructor-led training that is tailored to the needs of your business and the goals of your Five9 Virtual Contact Centre implementation. Live training is provided via standard web conferencing tools and fosters a collaborative "train the trainer" approach to learning. We focus on practical examples while building and operating your Five9 contact centre. Instructor-led training is provided on site by our Professional Services team, and covers essential aspects of your Five9 implementation so that your team is poised for success.