Five9 University Builds a Foundation for Success
Five9 University is our official training program that covers every capability of the Five9 Cloud Contact Centre solution. The program is divided into modules, each of which reviews essential features and best practices for contact centre operations and gives your team the information they need to become Five9 Certified.
Data shows that customers with a certified administrator improve adoption, require fewer support cases and are more successful in fully utilising their Five9 solution. Through Five9 University, your contact centre administrators can hone their skills and become experts in operating the Five9 Virtual Contact Center. Five9 offers online certification for inbound, outbound and blended contact centre operations.
Based on your services agreement, your team will participate in live and/or instructor-led training that is tailored to the needs of your business and the goals of your Five9 Virtual Contact Center implementation. Live training is provided via standard web conferencing tools and fosters a collaborative “train the trainer” approach to learning. We focus on practical examples while building and operating your Five9 contact centre. Instructor-led training is provided on site by our Professional Services team, and covers essential aspects of your Five9 implementation so that your team is poised for success.