The Five9 Contact Centre Report, based on a survey conducted with Harris Interactive, shows consumers have incredibly high customer service expectations. And, if those expectations are not met, consumers not only stop doing business with a company, they become enraged and retaliate. The infographic below highlights key stats from the report.
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<a href=“http://www.five9.com/customer-experience-report”><img src=“http://www.five9.com/media_library/image/764/customer-experience-infographic.jpg” alt=“Customer Experience Infographic by Five9” height=“3029” width=“640” border=“0” /></a><br /><a href=“http://www.five9.com/customer-experience-report”>Customer Experience Report</a> presented by <a href=“http://www.five9.com”>Five9</a>