Leader in cloud-based call center software accelerates market success in large enterprise market
PLEASANTON, Calif. – May 3rd, 2011 – Five9, the leading provider of cloud-based call center software, today announced a significant addition to its management team with the appointment of Ken Osborn as Vice President of Marketing. He brings to Five9 more than fifteen years of experience in cloud computing, CRM and Enterprise software, including salesforce.com where he led the marketing effort for the Service Cloud. In his new role, Osborn will be responsible for leading the Five9 marketing organization as the company continues to move up market, providing solutions for companies of all sizes
Osborn’s appointment follows the closure of $8.6 million in additional equity funding, announced in January 2011, and led by Adams Street Partners, along with existing investors Hummer Winblad Venture Partners and Partech International. The new capital, which brings total funding for Five9 to more than $37 million and comes on the heels of record revenue, will be used to further accelerate the company’s growth.
“Five9 has a proven track record delivering real business value to call centers of all sizes because of a laser focus on building a scalable cloud-based solution for the complex call center infrastructure,” said Osborn. “I am excited to join the definitive industry-leader, and build on Five9’s impressive momentum, demonstrated by its current revenue growth of over 50% year-over-year.”
Osborn was previously at salesforce.com, where he led marketing efforts for the Service Cloud, the next billion dollar product line for salesforce.com, substantially growing the market awareness of the advantages of cloud computing for Customer Service and Support organizations. Osborn also spent a number of years at SAP working on Business ByDesign, as well as TriNet.
Five9’s CEO, Mike Burkland, said the appointment of Osborn is an important step in the company’s growth plans. “We have invested substantially in building an award winning technology; the leading cloud-based platform blending inbound and outbound call center activities. We have significantly grown our customer base to over 1,000 customers, and proven our solution in both small and large call centers. We are excited to add someone of Ken’s caliber, with outstanding market success in cloud computing solutions for industry leaders such as salesforce.com.”
Five9 is the leading global provider of cloud-based call center software for Sales, Marketing and Support. The award-winning Five9 Virtual Call Centre and Predictive Dialer serve customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that provides the best technology, improves agent productivity, and delivers business flexibility. For more information, visit www.Five9.com. Like Five9? Tell your friends: www.Facebook.com/CallCentreSoftware