Integration of cloud-based applications delivers better insight into contact center performance
San Ramon, Calif. and San Francisco, Calif. – July 12, 2012 – Five9 Inc., the leader in cloud-based contact center software, and Birst Inc., the leading provider of agile business analytics, have announced a partnership to deliver enterprise-grade business analytics and dashboards to Five9 contact center customers.
Under the agreement, Five9 customers will have access to business analytics driven by the Birst multi-tenant, cloud-based business intelligence (BI) platform and tailored for Five9 cloud-based contact- center users. The offering will include more than 100 standard reports and advanced features such as interactive charts with drill-through and drill-across capabilities, enhanced contact center metrics, custom metrics and customizable interactive dashboards.
Five9 CEO Mike Burkland said, “Our enterprise customers require flexible and affordable enterprise-grade options for deploying analytic platforms. Birst has proven that its centralized analytics platform can provide the level of reporting and analytics that contact centers need to manage daily operations and make strategic business decisions.”
Birst is breaking down the barriers to successful BI, delivering a fully integrated, comprehensive solution that can be deployed in the cloud or on premise via an appliance at a fraction of the time and cost of traditional, on-premise BI solutions. Birst's affordable, easy-to-deploy, advanced analytics incorporate all of the components of an enterprise BI suite, including data integration and ETL services, analytics, dashboards, pixel perfect and ad hoc reports, and scheduling and delivery.
Brad Peters, CEO, Birst said, “We are excited to be partnering with Five9 to jointly create a greater opportunity for Five9 customers to use analytics for business improvements. Leveraging two leading cloud-enabled applications is a natural fit for contact centers that are required to measure and analyze performance over a wide spectrum of parameters.”
Five9 also plans to use Birst to manage several key aspects of its software-as-a-service business operations, including billing, regulatory compliance and customer usage reporting.
As the largest provider of cloud-based contact center software, Five9 continues to enhance its product portfolio to offer companies of all sizes access to sophisticated and innovative solutions quickly and at a highly attractive total cost of ownership.
Five9 is the leading global provider of cloud-based contact center software for sales, marketing and support. The award-winning Five9 Virtual Contact Centre and Predictive Dialer serve customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that provides the best technology, improves agent productivity, and delivers business flexibility. For more information on Five9, please visit www.five9.com or call 1-800-553-8159.
Birst™ is the leader in agile business analytics. It offers a single place to manage all of your organization’s business analytics and the agility to answer questions spanning departments, data sources, and deployments—across both public and private clouds. Birst gives users the fastest way to answer their most pressing business questions, and the ones they didn’t know to ask. At one-third the cost, time, and staff of traditional big BI, Birst brings the benefits of analytics and fact-based decision-making to a much broader audience. For more information, visit http://www.birst.com.
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