VoIP Virtual Contact Centre Singled Out For Helping Clients Improve CRM
Pleasanton, Calif. (June 21, 2004) — Five9, Inc., a leading provider of hosted VoIP contact center solutions for customer interaction management, today announced that Technology Marketing Corporation (TMC™)'s Customer Inter@ction Solutions® magazine (www.cismag.com) has named the company's VoIP Virtual Contact Centre (VCC) as a recipient of the CRM Excellence Award for 2004. Customer Inter@ction Solutions® has been the premier publication in the CRM, call center and teleservices industries since 1982.
Five9’s VoIP Virtual Contact Centre allows companies of any size to build a feature rich contact center — anywhere in the world — without any hardware, software, or upfront capital expenditures. Complete with ACD, Predictive Dialer, CRM, IVR, Recording, Monitoring, Reporting, and Chat functionalities, the VoIP Virtual Contact Centre allows for easy set up and administration of at—home agent workforces as well as singular or distributed, multi-site centers to act and feel as one, irregardless of geographic location.
“We are delighted to have our technology recognized by Customer Interaction Solutions,” said John Kim, the company’s founder and Chief Evangelist. “We are the only hosted contact center company to have 100% of its customers on VoIP, so an award from TMC, a recognized contact center authority, reinforces our industry-leading position and as is a testament to our proprietary QoS and security platform.”
“Customer Inter@ction Solutions magazine implemented the CRM Excellence Awards as a way of commending the companies that have proven to be true CRM partners to their customers and clients. Five9 has demonstrated to the editors of Customer Inter@ction Solutions that their products and services have substantially improved the processes of their clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers,” said Nadji Tehrani, founder and chairman of TMC, publishers of Customer Inter@ction Solutions.
The CRM Excellence Award winners for 2004 will be published in the May and June issues of Customer Inter@ction Solutions magazine.
Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC®) publishes Customer Inter@ction Solutions, and Internet Telephony® magazines, and the online publications, TMCnet.com®, Planet PDA Magazine, Alternative Power™ and BiometriTech™. TMC® is also the first publisher to test new products in its own on—site laboratories, TMC® Labs. TMC® produces The VoIP Developer Conference and The Global Call Centre Outsourcing Summit. TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 25 online newsletters. Visit www.tmcnet.com for details.
About Five9, Inc.
Five9 is the leading global provider of on-demand call center solutions for customer interaction management. The award-winning Five9 Virtual Call Centre™ targets small- to midsized call centers, contact center operations of large enterprises, and companies that provide outsourced call center services. Companies on five continents profit from Five9's reliable, robust functionality that is fast, easy, and affordable to deploy for any call center. For more information, visit http://www.five9.com.